Mike Badger is an aspiring technical writer and IT consultant who is currently enrolled in Pennsylvania College of Technology's technical communication program. Mike has been a Linux user for the last 5 years and served as a technical support manager for MindSpring(now Earthlink) where he had the opportunity to manage a service organization recognized as the best in the industry.
Whether you're a company
of one or 100, managing
knowledge is a core
concern and implementing
a knowledge base is a
sensible way to capture
your content. Dokuwiki is
a practical open source
Web application for
creating a knowledge base
that's easy for novice
Webma...
Effective problem solving
in Linux has nothing to
do with knowing what the
right answer is; it's
about asking the right
questions to find the
right answers. You can
efficiently solve
problems and enhance your
Linux experience by using
a series of five
questions to...