Linux Containers Authors: Zakia Bouachraoui, Elizabeth White, Liz McMillan, Pat Romanski, Stefana Muller

Related Topics: Linux Containers, @CloudExpo

Linux Containers: News Item

Dell and Infobird Build Target Cloud Computing

Two companies will jointly provide cloud-computing-based enterprise-level Internet communication platform services

As the new year begins, Dell, the global IT giant, and Infobird, China's leading "cloud management" system vendor, have entered into an official strategic partnership.

The partnership, seen as a pioneering agreement between a renowned global IT company and a Chinese company, will set-out to explore the huge potential of the cloud computing technology market.

At the core of this partnership, the two companies will jointly provide cloud-computing-based enterprise-level Internet communication platform services to companies.


It will leverage Dell's extensive small-and-medium enterprise (SME) customer base by providing them with a cloud-computing service platform from Infobird that will in-turn enhance their client's effective business communication and customer management. As one of the pioneering partnerships in the IT industry on tapping into the broader applications of cloud computing, the cooperation accentuates an important step forward in China's IT business.

Under the partnership, Infobird would provide Qitongbao, a cloud management platform with a contact center as its core, to Dell's existing enterprise clients through Dell's powerful direct sales channels. Dell will thus be able to present a new value proposition to its clients via Infobird's platform. This is a strategic move by Dell towards becoming a service provider.

At the time of ever-increasing competition in the PC market, Dell has embarked on the path of transforming itself into a service enterprise. Management consulting firm Boston Consulting Group (BCG) has helped Dell to plan a long-term strategy. BCG concluded that Dell should achieve new growth in three directions in next 10 to 20 years: Cloud Computing, wireless and channels. The first move by Dell towards this direction was a strategic partnership in early October in 2009 with Salesforce, a global customer and sales management service provider that relies heavily on cloud computer technology.

To keep this momentum, Dell has now signed the deal with InfoBird, the China-based "cloud management" system provider. Infobird has successfully launched Qitongbao, a market-tested application of cloud computing used for contact center operations. The many new innovative functions of Qitongbao, such as call center operations, customer management and sales management, can help companies avoid missing any single sales opportunity, improve conversion rate of potential customers, monitor the quality of service in real-time, and manage advertisement effectiveness. Overall, this has unleashed the full potential of cloud computing.

Moses Wu Yi -min, President of Infobird, pointed out that Qitongbao is the starting point of the Infobird-Dell Partnership; Infobird is developing many new cloud computing tools to help enterprises to better manage their clients. With the newly formed partnership, the revenue of Infobird is expected to increase 50% plus, compared with no such partnership. In the near future, hundreds of thousands of enterprises will enter an effective customer management era benefiting from cloud computing technologies.

As Cloud Computing is one of Dell's three strategic moves for the next decade or so, Dell set very strict criteria in selecting its partners. During the process of seeking partners in the development of cloud computing, Dell found that many of the Chinese enterprises promoted themselves as cloud computing firms still at the concept or frameworks stage, while Infobird has secured thousands of clients in many industries through Qitongbao, an effective cloud computing-based customer management platform that has helped enterprises to reduce operation costs and improve efficiency.

Excited about the prospect of the cooperation with Infobird, Steve Felice , the global president of Dell's SMB business came to China to discuss the opportunities in cloud computing with Infobird. Soon after that, the two companies decided to form an official partnership.

Edward Chen Yong , Infobird's Vice President of Strategy, said that many of Dell's millions of small business customers have the experience of direct sales through Dell's contact center and are aware of the functions and benefits of a contact center. In the meantime, for companies that are working with Dell's business model, they typically have a strong inclination of IT applications and a relatively flexible budget. This makes Dell an ideal partner for Infobird to promote its Qitongbao to SMEs. According to Moses Wu , at the initial trial stage of Infobird-Dell cooperation, Dell's sales people used telesales to promote Qitongbao to several thousand of Dell's existing customers; most of them showed great interest in the product and a significant number of them even bought the software within that month. This satisfying result has inspired both Infobird and Dell to explore opportunities further through their partnership.

40 Billion RMB Market to be Tapped Into
The cooperation between Infobird and Dell aims at a growing an enterprise market worth 40 billion RMB. Dell has been enjoying an advantage over its competitors in hardware companies especially in its close relationships and direct business transactions with its SME companies. With the software application from Infobird, Dell can provide comprehensive solutions to its SME clients. For Infobird, Dell's capability to penetrate the SMB market will help Infobird's rapid distribution in the SME market; and both sides will bond together to benefit from the growing enterprise IT solution market including B2B, B2C and services.

Indeed this prospect is based on solid projections. According to a report from Analysys International, a leading Chinese research firm, China has more than 42 million small and medium enterprises, less than 10% of which are leveraging e-commerce. While at the same time, the number of China's Internet users has reached 380 million, including 87.88 million online shoppers; and buying through Internet is still growing fast with at an annual rate of 38.9%. Therefore, convenient and efficient online shopping will become the option of more people. With the increase in enterprises in adopting e-commerce, as well as the explosion in the online shopping population, more and more SMEs will adopt this business model of "the network channel + enterprise-class Internet communications platform" to reduce costs and to improve efficiency. All this would create a huge market for enterprise level internet communications platforms, expecting to reach 40 billion RMB.

More Stories By Pat Romanski

News Desk compiles and publishes breaking news stories, press releases and latest news articles as they happen.

IoT & Smart Cities Stories
@CloudEXPO and @ExpoDX, two of the most influential technology events in the world, have hosted hundreds of sponsors and exhibitors since our launch 10 years ago. @CloudEXPO and @ExpoDX New York and Silicon Valley provide a full year of face-to-face marketing opportunities for your company. Each sponsorship and exhibit package comes with pre and post-show marketing programs. By sponsoring and exhibiting in New York and Silicon Valley, you reach a full complement of decision makers and buyers in ...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
LogRocket helps product teams develop better experiences for users by recording videos of user sessions with logs and network data. It identifies UX problems and reveals the root cause of every bug. LogRocket presents impactful errors on a website, and how to reproduce it. With LogRocket, users can replay problems.
Data Theorem is a leading provider of modern application security. Its core mission is to analyze and secure any modern application anytime, anywhere. The Data Theorem Analyzer Engine continuously scans APIs and mobile applications in search of security flaws and data privacy gaps. Data Theorem products help organizations build safer applications that maximize data security and brand protection. The company has detected more than 300 million application eavesdropping incidents and currently secu...
Rafay enables developers to automate the distribution, operations, cross-region scaling and lifecycle management of containerized microservices across public and private clouds, and service provider networks. Rafay's platform is built around foundational elements that together deliver an optimal abstraction layer across disparate infrastructure, making it easy for developers to scale and operate applications across any number of locations or regions. Consumed as a service, Rafay's platform elimi...
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessio...
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, Sandy Ca...
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists examined how DevOps helps to meet the de...
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, will provide an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life ...