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SolarWinds Urges Remote Support Action as Survey Shows 25% Have No Disaster Recovery Plan

BRISBANE, AUSTRALIA -- (Marketwire) -- 01/23/13 -- SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, cautioned that up to 25 per cent of organizations are at risk as they have no disaster preparedness and response plan, according to a recent survey.

The company urged organizations to implement remote access management solutions that are able to prevent a complete IT failure, or diminish the full impact of a disaster. The survey showed that only 48 per cent of respondents are using remote management software, which ensures that IT issues can be resolved regardless of location.

Conducted by SolarWinds in partnership with Network World, the survey revealed that only 76 per cent of respondents' organizations have a disaster preparedness and response plan for their business or IT department. An aspect of most plans includes remote access for employees to ensure business continuity.

"This result suggests that a staggering 25 per cent of organizations remain at risk of losing their data and systems, with potentially disastrous consequences," said Masami Hashimoto, SolarWinds Senior Manager. "We advise them to implement disaster planning as a matter of urgency, and to make remote support a key element in their plans."

Mr. Hashimoto said the latest version of SolarWinds DameWare Remote Support, formerly DameWare NT Utilities, is designed to help protect enterprise systems.

DameWare Remote Support allows access to systems with remote tech support if IT pros have to evacuate an area during a disaster. Further, SolarWinds Mobile Admin, a mobile IT administration tool, enables business continuity by allowing IT pros to monitor, troubleshoot and triage IT technologies from a mobile device; it provides a comprehensive remote IT management solution to aid IT pros during destructive events.

Such products that allow remote access to IT departments and applications can be an integral component in a comprehensive backup plan by ensuring secure connections during disasters or emergencies.

Survey Highlights

  • Disaster preparedness and response plans: Almost half (44 per cent) of respondents update plans about once a year; 57 per cent of respondents who reported not having a plan, will create one in the next 12 months.
  • Natural disaster business implications: 27 per cent have not been able to go into the office because of a disaster and over 30 per cent of those respondents missed a week or more of work.
  • Data center recovery: When asked how confident their organization was that they could recover their data center in a reasonable amount of time, 30 per cent reported they are "not at all confident."

"In times of natural disasters and in maintaining year-round business continuity, remote IT management solutions can maximize flexibility and efficiency for IT organizations," said Mr. Hashimoto. "With DameWare Remote Support and SolarWinds Mobile Admin, IT pros have two robust and easy-to-use solutions for taking on both remote desktop support and mobile IT administration."

What's new in DameWare Remote Support:
DameWare Remote Support lets IT pros support, remotely troubleshoot and resolve IT issues. Using remote support software, IT pros can remotely administer Windows computers without having to interrupt end-users. DameWare Remote Support also includes the ability to remotely control computers so IT Pros and end-users can collaboratively troubleshoot problems.

The latest version of DameWare Remote Support adds the ability to remotely control Mac and Linux machines in addition to Windows. This release of DameWare Remote Support also adds support for Intel vPro allowing IT Pros to remotely troubleshoot problems when a server crashes or is powered off.

Pricing and Availability
Pricing and Availability for DameWare Remote Support starts at ¥41,000 and pricing for DameWare Mini Remote Control starts at ¥12,000 and both include the first year of maintenance. For more information, including a downloadable, free 14-day evaluation trial, visit the DameWare website or call 0120-934-743.

Pricing for SolarWinds Mobile Admin software starts at ¥81,000 and includes the first year of maintenance. For more information, including a downloadable, free 14-day evaluation trial, visit the SolarWinds website or call 0120-934-743.

*The SolarWinds and Network World survey was conducted via an online survey service, resulting in 185 completed surveys from global entities. SolarWinds awarded five (5) survey participants a $50.00 Amazon® gift card with the approximate retail value of $50.00 USD in a random drawing of all entries received.

About SolarWinds

SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at

SolarWinds, and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

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