Welcome!

Linux Containers Authors: Elizabeth White, Pat Romanski, Liz McMillan, Yeshim Deniz, Flint Brenton

News Feed Item

Ruby Receptionists Celebrates Ten Years of Rapid Growth

Virtual Receptionist Service Commemorates Ten Years of Fostering Meaningful Connections

PORTLAND, OR -- (Marketwired) -- 08/13/13 -- Ruby Receptionists, the voice of small businesses across the nation and Fortune magazine's #1 Best Small Company to Work for in the U.S., celebrates ten years of providing personalized live, virtual receptionist services. Thriving during some of the worst economic times for small businesses in recent history, founder and CEO Jill Nelson has led Ruby Receptionists to double-digit growth every year in business. The company currently serves over 2,600 companies nationwide and is on track to gross $11.4 million by the end of 2013.

Over the past decade, Ruby Receptionists has helped businesses from law firms to creative firms, financial advisors and beyond to grow their companies and deliver exceptional service. Ruby Receptionists is a key partner in helping small firms compete in today's technology-focused world. Ruby started with three employees and has grown to nearly 150 bright, articulate and charming employees in two sprawling Oregon offices. Its founder credits the rapid growth to its focus on creating real, meaningful connections every day.

"Ruby encourages innovation, empowers employees to go above and beyond and rewards people for fostering personal connections," said Jill Nelson, founder and CEO of Ruby Receptionists. "I strongly believe our positive, supportive work culture has propelled our company's growth and success. We have set the bar high over the past decade and have exceeded all of my expectations. I look forward to seeing how our staff will make a difference for our small business customers for years to come."

To support its growing client base, Ruby Receptionists added a second office location in the Portland area this spring and aims to expand to more than 300 employees by the end of 2015.

Ruby's success lays in the company's guiding principles and processes that include:

  • Exceptional Service: Like Maslow's pyramid, the Ruby Service Pyramid features six levels of service with the ultimate goal of making meaningful connections. This guide helps employees deliver knock-your-socks-off service at every client touchpoint.
  • Unique Training: Staff attends "Ruby University," a proprietary training program that instructs over and above basic job functions: Tutorials cover telephone etiquette, proper grammar, its signature, cheerful diction and ways to cultivate relationships with callers and clients.
  • Proprietary Technology: Ruby's one-of-a-kind software and ININ communications platform enable receptionists to offer prompt, personalized service with an average call-answer time of four seconds. Working as an extension of each client's team, Ruby can update client whereabouts on-the-go, deliver custom greetings for each company and time zone, deliver call messages to clients via email and text and more.
  • Company Values: Driving every decision and action at Ruby, the company's five Core Values --Foster Happiness, Practice WOWism, Create Community, Innovate and Grow -- continue to guide Ruby as it grows.
  • Positive Actions: Ruby motivates and empowers employees to practice random acts of kindness both internally and externally. Its office features a pre-paid Amazon.com account and WOW Station stocked with gift ideas, bright packaging and notecards to give Rubys the inspiration and tools to delight and surprise clients at any moment.

About Ruby Receptionists
Hearkening back to an era when every call at an office was answered by a friendly receptionist, Ruby Receptionists provides personalized live, virtual receptionist services to 2,600 small businesses throughout North America. Ruby leverages proprietary technology combined with bright, charming receptionists who live five core values -- Foster Happiness, Practice WOWism, Create Community, Innovate and Grow -- to deliver its unique vision of customer service. Founded by Jill Nelson in 2003, Ruby Receptionists has gained national recognition for its success being named Fortune magazine's #1 Best Small Company to Work for in the U.S. in 2012, one of 100 Best Companies to Work for in Oregon and one of Oregon's fastest growing companies for six years. Learn more at www.callruby.com.

Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=2380620

Add to Digg Bookmark with del.icio.us Add to Newsvine

Media Contact:
Beth Cleveland
Elm PR for Ruby Receptionists
(415) 283-7333
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of bus...
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
IoT solutions exploit operational data generated by Internet-connected smart “things” for the purpose of gaining operational insight and producing “better outcomes” (for example, create new business models, eliminate unscheduled maintenance, etc.). The explosive proliferation of IoT solutions will result in an exponential growth in the volume of IoT data, precipitating significant Information Governance issues: who owns the IoT data, what are the rights/duties of IoT solutions adopters towards t...
Amazon started as an online bookseller 20 years ago. Since then, it has evolved into a technology juggernaut that has disrupted multiple markets and industries and touches many aspects of our lives. It is a relentless technology and business model innovator driving disruption throughout numerous ecosystems. Amazon’s AWS revenues alone are approaching $16B a year making it one of the largest IT companies in the world. With dominant offerings in Cloud, IoT, eCommerce, Big Data, AI, Digital Assista...
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
DXWorldEXPO LLC announced today that the upcoming DXWorldEXPO | CloudEXPO New York event will feature 10 companies from Poland to participate at the "Poland Digital Transformation Pavilion" on November 12-13, 2018.
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
DXWorldEXPO LLC announced today that ICC-USA, a computer systems integrator and server manufacturing company focused on developing products and product appliances, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City. ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of ...
Michael Maximilien, better known as max or Dr. Max, is a computer scientist with IBM. At IBM Research Triangle Park, he was a principal engineer for the worldwide industry point-of-sale standard: JavaPOS. At IBM Research, some highlights include pioneering research on semantic Web services, mashups, and cloud computing, and platform-as-a-service. He joined the IBM Cloud Labs in 2014 and works closely with Pivotal Inc., to help make the Cloud Found the best PaaS.
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.