Welcome!

Linux Containers Authors: Vaibhaw Pandey, Liz McMillan, Elizabeth White, Pat Romanski, Yeshim Deniz

Related Topics: Microservices Expo, Java IoT, Microsoft Cloud, Linux Containers, Containers Expo Blog, Agile Computing

Microservices Expo: Article

‘We Don’t Know’: IT’s Guilty Secret

The complexity of the enterprise application portfolio presents major challenges in responding to evolving business needs

Factors such as growing complexity, staff turnover rates, poor documentation, changes in responsibilities and business strategy have contributed to a lack of understanding and possession of appropriate skills in key corporate IT systems. The current gap in knowledge and know-how has put tremendous strain on today's IT department, which is expected to manage and execute all aspects of the business portfolio.

Possessing a deep understanding of each and every IT system can be a challenge, especially given that some of the countless enterprise software applications have undergone over 40 years of change and enhancement. However, admitting a lack of understanding and awareness will only further damage IT's already-precarious reputation. So develops IT's guilty secret - failing to tackle what it does not know.

Downstream impact on the IT department's ability to manage all aspects of delivery, cost, risk and operational efficiency is inevitable. How should IT leaders deal with this skeleton in the IT closet?

The Knowledge Gap
Unlike capital investments in physical assets, whose value changes over the years, the majority of software applications keep and increase their intrinsic business value and are rarely overhauled or replaced. Over time, these applications also continue to consume the majority of the IT budget.

The majority of IT organizations feel unable to deliver new requirements on time and often suffer from the high costs associated with doing so. Large portions of the budget taken up by mandatory "business as usual" tasks (routine maintenance, scheduled updates and deliveries, software and hardware updates, critical fixes, regulatory and legislative change projects) combine to form the growing phenomenon of IT debt as a result of the business demanding change faster than its underlying software assets can cope.

With IT in a constant fire-fighting mode, the less time-critical tasks such as routine documentation, internal training, knowledge transfer, or exploratory planning projects are shelved to allow for more pressing concerns.

There are a variety of options for dealing with these types of issues, including internal application overhaul projects and outsourcing to professional services organizations. Regardless of the chosen approach, the ability to appreciate and understand the existing applications and how they currently operate is the first step in determining how and what to change.

An Enterprise Application Challenge
Addressing a lack of knowledge needs to focus on the day-to-day manifestation of the problem:

  • Poor management control: IT staff having limited insight into the application portfolio and, as a result, cannot assign resources to work on what matters most to the business.
  • Slow turnaround on business needs: Applications become inflexible to be adapted quickly and without risk. Business users and IT staff struggle to translate requirements into applicaiton results.
  • Inefficient development processes: Global development teams spend up to as much as 80% of their budgets on maintenance activities, draining resources away from new, high-value projects.
  • Difficulty in selecting modernization projects: Businesses recognize the value of modernizing their application portfolios but need insight to prioritize and assign budget to these high-value activities.

Winning the Knowledge Battle
Most IT organizations face a reality of having no single group or individual that knows enough about the core systems to act as genuine subject matter experts on those parts of the IT estate. The age, complexity and inadequate investment over time has all but seen to that.

Power and control IT requires knowledge and insight: a centralized business and technical insight into core applications, enabling global IT teams to identify, prioritize and execute development activities that realign applications with current business requirements. The only viable way to win the battle is to use technology to regain the knowledge. Systems to collect detailed insight into an application portfolio, at a detailed technical level with supporting business and end-user information, can provide a centralized repository that can be securely accessed by users throughout the development team.

The information will need to include:

  • Rich technical insights: The analysis of source code across dozens of environments - from the mainframe to distributed applications - can provide detailed insights into the structure and function of even the largest and most complex systems.
  • Subject matter expertise: Users can discover and describe their applications in business terms so business users, analysts, managers, and architects focus their ‘business lens' on the logic, processes, architecture and issues that exist in the applications that automate businesses.
  • Additional insights: To further technical insights, users can collect additional related and business-level information about the app portfolio from third-party sources like HR, ERP, PPM, ALM and business service management technologies. The collected information provides powerful management intelligence about the cost, value, risk and priorities of an application portfolio.

The Benefits of Regaining Control
Seeing the ‘whole picture' provides improved business transparency so that applications can be reviewed, assessed and renewed to provide stronger support for the business's needs.

For architects, analysts and development professionals, increased visibility delivers a number of rewards. Centralized and detailed insight into the structure of applications means team members can quickly get up to speed and become more productive on even the most complex applications, boosting productivity by at least 20 percent.

As the analysis activity becomes more efficient, so will the development tasks. By sharing key analysis results through a common interface, such as Eclipse, to the developers' desktops, IT managers can help further improve the effectiveness of the change program.

More generally, detailed application insight enables technicians to discover, organize, and document core business processes buried within their applications much faster. This enables companies to find and - where necessary - reuse proven business rules in maintenance or larger change projects, such as SOA enablement, regulatory compliance, third -party software upgrades or major modernization projects.

IT - The Omniscient Innovator
The complexity of the enterprise application portfolio presents major challenges in responding to evolving business needs and represents a difficult secret reality for IT leaders. Application portfolio management and analysis tools are an effective first step in helping organizations understand their applications and prioritize their modernization efforts.

The ability to analyze and establish knowledge of critical systems across the entire IT estate is important in driving efficiency throughout an organization. It will help form a bridge between absent understanding of existing applications and how and what changes are necessary to modernize them. This will clear a path to innovation that is as smart as it is efficient, and should help IT to escape the knowledge gap that is all too often IT's guilty secret.

More Stories By Derek Britton

Derek Britton is an IT professional with over 20 years software industry experience. A computer science graduate from De Montfort University, Derek has held a variety of software engineering, technical consulting and product management positions in the IT industry, and is currently Director of Product Marketing at Micro Focus, the leaders in enterprise application modernization. Find Derek on Twitter at @derekbrittonuk.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
It is of utmost importance for the future success of WebRTC to ensure that interoperability is operational between web browsers and any WebRTC-compliant client. To be guaranteed as operational and effective, interoperability must be tested extensively by establishing WebRTC data and media connections between different web browsers running on different devices and operating systems. In his session at WebRTC Summit at @ThingsExpo, Dr. Alex Gouaillard, CEO and Founder of CoSMo Software, presented ...
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, introduced two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a multip...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation of electronic systems, in CAD / CAM deployment, and also is a designer and manufacturer of advanced 3D scanners for professional applications.
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
An increasing number of companies are creating products that combine data with analytical capabilities. Running interactive queries on Big Data requires complex architectures to store and query data effectively, typically involving data streams, an choosing efficient file format/database and multiple independent systems that are tied together through custom-engineered pipelines. In his session at @BigDataExpo at @ThingsExpo, Tomer Levi, a senior software engineer at Intel’s Advanced Analytics gr...