Click here to close now.


Linux Containers Authors: Victoria Livschitz, Pat Romanski, Elizabeth White, Liz McMillan, AppDynamics Blog

Related Topics: @DevOpsSummit, Java IoT, Microservices Expo, Linux Containers, @CloudExpo, SDN Journal

@DevOpsSummit: Blog Feed Post

Measuring Your DevOps Success

When you start delivering your DevOps initiatives, the measurement starts immediately and is constant

A survey from the Vanson Bourne market research agency (with CA) late in 2013 indicated that 39% of those surveyed had adopted some form of DevOps and 27% were planning to do so in the near future. Despite this being such a hot topic in the IT sector, and with a high level of take-up, the question we are still most commonly asked is: “Where do we start?”

Our answer is always that an organization’s current position must be baselined first. Having a baseline means you can build a business case, apply targets and goals to your projects and measure your success as you progress through your project with the ultimate goal being to report back to the board on how you used the money to save or make more money – and improved your teams’ satisfaction.

DevOps Metrics for Baselining and Measuring Success
There are hard, quantifiable technical and financial metrics we can track, such as:

  • Number and frequency of software releases
  • Volume of defects
  • Time/cost per release
  • MTTR*
  • Number and frequency of outages / performance issues
  • Revenue/profit impact of outages / performance issues
  • Number and cost of resources

It’s worth noting that one of the biggest inhibitors to success of DevOps and related tooling projects is people’s perceptions that they are at risk of losing their jobs as their work becomes automated. Often, particularly in areas like release and deployment management, we find that there are specific individuals who hold all the knowledge around a current process (they wrote all the scripts for example) and who are viewed as heroes when they are the only person who can fix an issue and often do it out of office hours and at short notice – but are, in fact, bottlenecks. These individuals are often highly talented, but feel secure in the indispensable role they have created for themselves. Though they will often be happier when freed up to do more creative and rewarding work, they are often fearful and this needs to be addressed.

Cultural Metrics
Although cultural metrics are difficult to apply hard dollar value to, DevOps is about resolving conflict in the workplace, eliminating stress and avoiding burnout – and they are measurable. Happy people are more productive – their health is better, they have more ideas, work more effectively and will put in the extra mile. You can measure across a number of key cultural indicators around feelings about change, failure, going to work, what a typical day’s work entails, in addition to a number of cultural attributes such as:

  • Cross-skilling, knowledge sharing and pairing between teams
  • Working in a fluid but focussed manner
  • Working in multidisciplinary teams
  • Organizing teams around projects rather than skill-sets
  • Constantly dancing on the edge of failure (in a good way)
  • Position around business demand
  • Extraneous lines of code
  • Attitude to continuous improvement
  • Obsession with metrics
  • Technological experimentation
  • Team autonomy

You can also look at a number of team features such as:

  • Rewards and feelings of success
  • Hierarchical and political obstacles and annoyances
  • Inspiring and fostering creativity

Process Metrics
DevOps is not a process or a tool – but there are a number of processes in the software development lifecycle (SDLC) that affect both traditional development and operations staff to greater or lesser degrees that need to be taken into consideration. All of these process components can be optimized, and all of them can then be improved upon further using appropriate software tooling. An ultimate goal of a typical DevOps project is often to attain true continuous delivery (CD) by linking these processes and tools together to allow fully tested, production-ready, committed code to proceed to live without impediment – we often refer to the software infrastructure piece of this as the DevOps toolchain. When baselining current state, it’s useful to measure these component processes and their relative maturity (taking into account use of existing tools and success of implementation). Typically, we look at:

  • Requirements elicitation and management
  • Agile development
  • Build
  • Release and deployment
  • Unit testing
  • User Acceptance Testing
  • Quality Assurance
  • Application Performance Monitoring
  • Cloud

How to Influence Metrics
Once you’ve baselined your current position, it’s time to think about your desired future state. Your baselining exercise will probably have highlighted where the key bottlenecks are and areas on which to concentrate. Although we preach, “People, then Process, then Tools”, there are tools, in particular Application Performance Management that can help discover bottlenecks and issues upfront – although it’s imperative you have the right people then using and acting on this data and put the right processes in behind in terms of defect tracking, corrective development, versioning build and deployment.

While you might be stumped on ideas for influencing cultural, especially in well-established enterprises, it is by no means impossible. The key is understanding the current culture. For instance, does a culture of “blame” exist? What happens when there is a production outage? How motivated and rewarded do staff feel? Once you’ve identified the prevailing culture you can establish a program of cultural initiatives to move the culture to one that is more productive and collaborative.

DevOps Tools for Change
There are a number of tools that can influence the harder and software metrics – for example:

Application Performance Monitoring (APM)

  • Reduces MTTR
  • Makes it easier to create a collaborative approach in teams dealing with issues
  • Identifies root cause fast; eliminating blame games

Application Release Automation (ARA)

  • Enables development to seamlessly transition code to operations who can quickly and consistently deploy into production
  • Enables instant rollback or redeploy when an error is identified in production
  • Reduces fear of failure as rollback/redeploy is so easy

Integration Testing & Virtualization

  • Mimics the production environment so successful test are guaranteed to run
  • Allows testers to ‘shift left’ in test process and collaborate with developers early
  • Fast testing enables fast, confident throughput of change

When to Measure, How to Tweak
When you start delivering your DevOps initiatives, the measurement starts immediately and is constant. You will be looking for upward trends, as well as downward trends. Make sure you share reports regularly with the team – try weekly with the core team and monthly with the extended team. Highlight success and elicit ideas for improvement where areas have proved more challenging. Try things – tweak, monitor, tweak again. But remember: “Any improvement not made at the constraint is an illusion.”

What to Do with Success
Celebrate success! Create rewards and incentive programmes for teams when metrics targets are achieved. Part of the DevOp’s agenda is about improving working conditions – depressurising and destressing environments and having everyone working together in harmony and eliminating disasters, catastrophes, blame and brinkmanship.

Why ask for an external DevOps Maturity Assessment
While no one’s going to understand your business as well as yourselves, we often meet organizations who are struggling to find the time – they know there are improvements to be made but they are so busy with firefighting they can’t conceive of stopping and taking stock of their current position. Also, as human beings are emotional creatures — it’s natural for all working environments to have some level of politics or hierarchies going on — it’s often helpful to have an outsider take a pragmatic, neutral view of a situation. So if you are ready to baseline your current DevOps state and identify the DevOps initiatives that will have real, positive impact on your business, but feel you do not have the time to figure it all out yourselves – please do get in touch with us @ranger4ltd.

* The MTTR is the Mean Time to Repair, Resolve or Resolution – each of the definitions mean the same thing and can be used interchangeably. This term is more commonly used when talking about Application Performance Management and the speed at which an outage or performance issue can be fixed, but equally can be used when talking about testing and eliminating defects


Take five minutes to get complete visibility into the performance of your production applications with AppDynamics today.

This is guest post by our partners at Ranger 4. Find out more about them on by following @ranger4ltd on twitter.

The post Measuring Your DevOps Success written by Helen Beal appeared first on Application Performance Monitoring Blog from AppDynamics.

Read the original blog entry...

More Stories By AppDynamics Blog

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

@ThingsExpo Stories
SYS-CON Events announced today that MobiDev, a software development company, will exhibit at the 17th International Cloud Expo®, which will take place November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software development company with representative offices in Atlanta (US), Sheffield (UK) and Würzburg (Germany); and development centers in Ukraine. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobile software company with over 150 developers, designers, quality assurance engineers, project manage...
The broad selection of hardware, the rapid evolution of operating systems and the time-to-market for mobile apps has been so rapid that new challenges for developers and engineers arise every day. Security, testing, hosting, and other metrics have to be considered through the process. In his session at Big Data Expo, Walter Maguire, Chief Field Technologist, HP Big Data Group, at Hewlett-Packard, will discuss the challenges faced by developers and a composite Big Data applications builder, focusing on how to help solve the problems that developers are continuously battling.
As enterprises capture more and more data of all types – structured, semi-structured, and unstructured – data discovery requirements for business intelligence (BI), Big Data, and predictive analytics initiatives grow more complex. A company’s ability to become data-driven and compete on analytics depends on the speed with which it can provision their analytics applications with all relevant information. The task of finding data has traditionally resided with IT, but now organizations increasingly turn towards data source discovery tools to find the right data, in context, for business users, d...
Organizations already struggle with the simple collection of data resulting from the proliferation of IoT, lacking the right infrastructure to manage it. They can't only rely on the cloud to collect and utilize this data because many applications still require dedicated infrastructure for security, redundancy, performance, etc. In his session at 17th Cloud Expo, Emil Sayegh, CEO of Codero Hosting, will discuss how in order to resolve the inherent issues, companies need to combine dedicated and cloud solutions through hybrid hosting – a sustainable solution for the data required to manage I...
Clearly the way forward is to move to cloud be it bare metal, VMs or containers. One aspect of the current public clouds that is slowing this cloud migration is cloud lock-in. Every cloud vendor is trying to make it very difficult to move out once a customer has chosen their cloud. In his session at 17th Cloud Expo, Naveen Nimmu, CEO of Clouber, Inc., will advocate that making the inter-cloud migration as simple as changing airlines would help the entire industry to quickly adopt the cloud without worrying about any lock-in fears. In fact by having standard APIs for IaaS would help PaaS expl...
Apps and devices shouldn't stop working when there's limited or no network connectivity. Learn how to bring data stored in a cloud database to the edge of the network (and back again) whenever an Internet connection is available. In his session at 17th Cloud Expo, Bradley Holt, Developer Advocate at IBM Cloud Data Services, will demonstrate techniques for replicating cloud databases with devices in order to build offline-first mobile or Internet of Things (IoT) apps that can provide a better, faster user experience, both offline and online. The focus of this talk will be on IBM Cloudant, Apa...
SYS-CON Events announced today that Cloud Raxak has been named “Media & Session Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Raxak Protect automates security compliance across private and public clouds. Using the SaaS tool or managed service, developers can deploy cloud apps quickly, cost-effectively, and without error.
SYS-CON Events announced today that ProfitBricks, the provider of painless cloud infrastructure, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. ProfitBricks is the IaaS provider that offers a painless cloud experience for all IT users, with no learning curve. ProfitBricks boasts flexible cloud servers and networking, an integrated Data Center Designer tool for visual control over the cloud and the best price/performance value available. ProfitBricks was named one of the coolest Clo...
Mobile messaging has been a popular communication channel for more than 20 years. Finnish engineer Matti Makkonen invented the idea for SMS (Short Message Service) in 1984, making his vision a reality on December 3, 1992 by sending the first message ("Happy Christmas") from a PC to a cell phone. Since then, the technology has evolved immensely, from both a technology standpoint, and in our everyday uses for it. Originally used for person-to-person (P2P) communication, i.e., Sally sends a text message to Betty – mobile messaging now offers tremendous value to businesses for customer and empl...
SYS-CON Events announced today that IBM Cloud Data Services has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. IBM Cloud Data Services offers a portfolio of integrated, best-of-breed cloud data services for developers focused on mobile computing and analytics use cases.
Learn how IoT, cloud, social networks and last but not least, humans, can be integrated into a seamless integration of cooperative organisms both cybernetic and biological. This has been enabled by recent advances in IoT device capabilities, messaging frameworks, presence and collaboration services, where devices can share information and make independent and human assisted decisions based upon social status from other entities. In his session at @ThingsExpo, Michael Heydt, founder of Seamless Thingies, will discuss and demonstrate how devices and humans can be integrated from a simple clust...
Who are you? How do you introduce yourself? Do you use a name, or do you greet a friend by the last four digits of his social security number? Assuming you don’t, why are we content to associate our identity with 10 random digits assigned by our phone company? Identity is an issue that affects everyone, but as individuals we don’t spend a lot of time thinking about it. In his session at @ThingsExpo, Ben Klang, Founder & President of Mojo Lingo, will discuss the impact of technology on identity. Should we federate, or not? How should identity be secured? Who owns the identity? How is identity ...
You have your devices and your data, but what about the rest of your Internet of Things story? Two popular classes of technologies that nicely handle the Big Data analytics for Internet of Things are Apache Hadoop and NoSQL. Hadoop is designed for parallelizing analytical work across many servers and is ideal for the massive data volumes you create with IoT devices. NoSQL databases such as Apache HBase are ideal for storing and retrieving IoT data as “time series data.”
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
“The Internet of Things transforms the way organizations leverage machine data and gain insights from it,” noted Splunk’s CTO Snehal Antani, as Splunk announced accelerated momentum in Industrial Data and the IoT. The trend is driven by Splunk’s continued investment in its products and partner ecosystem as well as the creativity of customers and the flexibility to deploy Splunk IoT solutions as software, cloud services or in a hybrid environment. Customers are using Splunk® solutions to collect and correlate data from control systems, sensors, mobile devices and IT systems for a variety of Ind...
SYS-CON Events announced today that Solgeniakhela will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Solgeniakhela is the global market leader in Cloud Collaboration and Cloud Infrastructure software solutions. Designed to “Bridge the Gap” between Personal and Professional Social, Mobile and Cloud user experiences, our solutions help large and medium-sized organizations dramatically improve productivity, reduce collaboration costs, and increase the overall enterprise value by bringing ...
Sensors and effectors of IoT are solving problems in new ways, but small businesses have been slow to join the quantified world. They’ll need information from IoT using applications as varied as the businesses themselves. In his session at @ThingsExpo, Roger Meike, Distinguished Engineer, Director of Technology Innovation at Intuit, will show how IoT manufacturers can use open standards, public APIs and custom apps to enable the Quantified Small Business. He will use a Raspberry Pi to connect sensors to web services, and cloud integration to connect accounting and data, providing a Bluetooth...
SYS-CON Events announced today that Micron Technology, Inc., a global leader in advanced semiconductor systems, will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Micron’s broad portfolio of high-performance memory technologies – including DRAM, NAND and NOR Flash – is the basis for solid state drives, modules, multichip packages and other system solutions. Backed by more than 35 years of technology leadership, Micron's memory solutions enable the world's most innovative computing, consumer,...
Nowadays, a large number of sensors and devices are connected to the network. Leading-edge IoT technologies integrate various types of sensor data to create a new value for several business decision scenarios. The transparent cloud is a model of a new IoT emergence service platform. Many service providers store and access various types of sensor data in order to create and find out new business values by integrating such data.
SYS-CON Media announced that Splunk, a provider of the leading software platform for real-time Operational Intelligence, has launched an ad campaign on Big Data Journal. Splunk software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. The ads focus on delivering ROI - how improved uptime delivered $6M in annual ROI, improving customer operations by mining large volumes of unstructured data, and how data tracking delivers uptime when it matters most.