Welcome!

Linux Containers Authors: Kevin Benedict, Elizabeth White, Pat Romanski, Liz McMillan, Nitin Donde

Related Topics: @CloudExpo, Java IoT, Microservices Expo, Linux Containers, Cloud Security, SDN Journal

@CloudExpo: Article

Partnering for Cloud Onboarding Success

The key to a successful, secure and compliant implementation is a high touch engagement process

Enterprise organizations are looking for service providers to be a trusted partner with them throughout the entire transition through steady state process. The key for cloud providers is to develop ongoing relationships with their customers using hands-on engagement processes from beginning to end. A high touch process ensures that customers engage with various members of the transition team throughout the three stages of the on-boarding process: Business and Technology Assessment, Transition Plan, and Business Reviews.

Business and Technology Assessment
Like most new technologies, cloud computing can require significant changes in business processes, application architectures, technology infrastructure, and operating models that must be properly understood before embarking on any new initiative. Having a well-thought-out strategy can mean the difference between success and failure. The first step to understanding these challenges is the assessment.

The purpose of the business and technology assessment is for customers to conduct a high-level evaluation of the environment, taking into consideration the complexities and nuances of the client's business environment and provide a clear road map of the scope of the project. Once the scope has been determined, the client is able to assess whether they want to take a "do it yourself" approach or select a partner to assist with the transition.

Prior to any cloud or hosting engagement, cloud service providers will have a group of highly trained personnel on the team to scope the project and assess the readiness of the organization. The technical team, which includes an engagement manager, representatives from sales, architecture, understands that each potential customer is unique in their needs and will approach the cloud from a variety of perspectives. The extended business team includes an executive sponsor, representatives from product management, and operations. Product management and operations help with ensuring the cloud service is supportable and sustainable over the long term but the entire team helps to work through any special requirements or compliance issues during the sales process.

As part of a this approach, each of these team members remains involved throughout the entire client lifecycle to ensure the transition is set up correctly, that it is secure and compliant, and the client gets what they need, when they need it.

The complete assessment includes a technical analysis, an economic analysis and a business and application analysis.

  • Technical Analysis: Existing infrastructure and applications are reviewed to identify the services best suited for the cloud. The assessment covers key scalability and architectural issues, including server and application processes, and database transactions and scalability. Critical application interfaces also need to be assessed to determine the optimal cloud migration path.
  • Business Analysis: Business and economic considerations play a major role in the decision to migrate to the cloud. Customers need to build comprehensive ROI and TCO models that provide economic justification for cloud migration.
  • Business and Application Analysis: This analysis determines whether customers need to re-engineer business processes to leverage the cloud and whether their application needs to comply with specific regulations such as PCI, HIPAA, and SOX.

The Transition Plan
Once a potential cloud customer's level of business and technology readiness is understood, a plan is developed that includes the details of on-boarding and steady state management. The plan is essentially a roadmap that defines what the client can expect and when it will be delivered. It includes a detailed custom network design, any type of phased in implementation, escalation procedures, security and compliance considerations, SLA options, training, reporting, a timeline as well as when and how the team will get the environment in a steady state once the transition is complete.

The transition plan focuses on the impact of the customer, which includes the processes, policies and adjustments needed to move them from their current state to a new state. Some examples included in the plan are Service Transition, Change Management, Service Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing, Evaluation, and Knowledge Management.

This is where choosing the right partner can really make a difference. The best partners will have the following capabilities:

  • Tried and true migration methodology
  • Experience in migrating infrastructure and applications to a cloud delivery mode
  • Can specifically address a range of requirements including physical to virtual migrations project management and on-boarding
  • The ability to implement a hybrid cloud model if customers want to migrate some, but not all, of their IT infrastructure and services to the cloud
  • The ability to customize services to meet the need of the enterprise

This plan will also include the change of technologies, processes and policies to transform the organization. It utilizes technology to spearhead the vision, resolve, business case governance, accountability, workable approach and execution model, capacity planning and the ability to implement and operate.

The engagement manager and the implementation manager play critical roles during this phase. The dedicated engagement manager works directly with the client and harnesses the service provider's internal resources as issues arise while the implementation manager manages the day-to-day operational implementation. The client has multiple points of contact beyond the engagement manager including any of the team members such as the account manager, solution architects, sales, executive sponsor, or operations from the business and technology assessment.

Daily, weekly and monthly updates are provided on the progress of the migration.

At the conclusion of this phase, approximately 98% of the project is complete. It is over the next several months where operations fine-tune the remaining 2% of the project.

Business Reviews
With a cloud platform, monthly charges are based on actual compute resources used; therefore it's critical that cloud-enabled applications run efficiently. Periodic performance tuning and load testing are necessary to optimize applications in the cloud.

Reporting to the engagement manager, the delivery manager and his or her team prepare a weekly report that identifies operating trends and specific incidents. The team will review these issues on a weekly call with the customer and develop additional operating procedures in response to the trends and incidents.

For example, a customer's service on a server goes down on Wednesday at 4:00am. The immediate problem is handled by the incident management process. Through the post-mortem process trend analysis, the service delivery team notices that it has happened every Wednesday at 4:00am for the past several weeks. This is when the team may develop additional standard operating procedures that mitigate the risk of the service going down regularly.

On a monthly basis, the delivery team will take a more holistic approach. They will be able to look at the usage patterns and determine how best to utilize the current resources using a number of parameters including consolidating under-utilized resources, and optimize based on time of day usage, on seasonal demand, and on business process usage variations.

Quarterly, the teams meet and look at the initiatives for the upcoming next quarter as well as revisit the business plan. At this time the teams determine the ongoing readiness to scale and support the upcoming initiatives.

Enterprises need to select a vendor that will partner with them through the entire on-boarding process. The key to a successful, secure and compliant implementation is a high touch engagement process from beginning to end.

More Stories By Gina Murphy

As Executive Vice President, Gina Murphy is responsible for all of TriCore’s Solutions, Service Strategy and Sales Enablement. This includes Product Management, Account Management and supporting Sales and Operations with strategic guidance from the customer’s perspective to take TriCore’s products and services to the next level. Sitting between the technical resources and the sales team, her goal is to empower these teams to demonstrate TriCore’s value proposition to its customers as it relates to their unique circumstances.

Prior to joining TriCore, as the Vice President of Solution Architects at NaviSite, Gina managed a global team responsible for providing technical sales engineering solutions to ensure enterprise customers obtain the highest quality of complex and supportable solutions, on time and within budget. She also held management positions in information technology, business management systems, technical training, and operations with Surebridge, TVGuide and Lightbridge.

She holds a Bachelor of Art in Communication from Stonehill College.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
"DX encompasses the continuing technology revolution, and is addressing society's most important issues throughout the entire $78 trillion 21st-century global economy," said Roger Strukhoff, Conference Chair. "DX World Expo has organized these issues along 10 tracks with more than 150 of the world's top speakers coming to Istanbul to help change the world."
"We provide IoT solutions. We provide the most compatible solutions for many applications. Our solutions are industry agnostic and also protocol agnostic," explained Richard Han, Head of Sales and Marketing and Engineering at Systena America, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
DX World EXPO, LLC., a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"We are focused on SAP running in the clouds, to make this super easy because we believe in the tremendous value of those powerful worlds - SAP and the cloud," explained Frank Stienhans, CTO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We've been engaging with a lot of customers including Panasonic, we've been involved with Cisco and now we're working with the U.S. government - the Department of Homeland Security," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
In the enterprise today, connected IoT devices are everywhere – both inside and outside corporate environments. The need to identify, manage, control and secure a quickly growing web of connections and outside devices is making the already challenging task of security even more important, and onerous. In his session at @ThingsExpo, Rich Boyer, CISO and Chief Architect for Security at NTT i3, discussed new ways of thinking and the approaches needed to address the emerging challenges of security i...
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, discussed the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information.
The financial services market is one of the most data-driven industries in the world, yet it’s bogged down by legacy CPU technologies that simply can’t keep up with the task of querying and visualizing billions of records. In his session at 20th Cloud Expo, Karthik Lalithraj, a Principal Solutions Architect at Kinetica, discussed how the advent of advanced in-database analytics on the GPU makes it possible to run sophisticated data science workloads on the same database that is housing the rich...
SYS-CON Events announced today that Massive Networks will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Massive Networks mission is simple. To help your business operate seamlessly with fast, reliable, and secure internet and network solutions. Improve your customer's experience with outstanding connections to your cloud.
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
Everything run by electricity will eventually be connected to the Internet. Get ahead of the Internet of Things revolution and join Akvelon expert and IoT industry leader, Sergey Grebnov, in his session at @ThingsExpo, for an educational dive into the world of managing your home, workplace and all the devices they contain with the power of machine-based AI and intelligent Bot services for a completely streamlined experience.
"The Striim platform is a full end-to-end streaming integration and analytics platform that is middleware that covers a lot of different use cases," explained Steve Wilkes, Founder and CTO at Striim, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, will examine the regulations and provide insight on how it affects technology, challenges the established rules and will usher in new levels of diligence...
SYS-CON Events announced today that Calligo, an innovative cloud service provider offering mid-sized companies the highest levels of data privacy and security, has been named "Bronze Sponsor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Calligo offers unparalleled application performance guarantees, commercial flexibility and a personalised support service from its globally located cloud plat...
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Datera, that offers a radically new data management architecture, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera is transforming the traditional datacenter model through modern cloud simplicity. The technology industry is at another major inflection point. The rise of mobile, the Internet of Things, data storage and Big...
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
"MobiDev is a Ukraine-based software development company. We do mobile development, and we're specialists in that. But we do full stack software development for entrepreneurs, for emerging companies, and for enterprise ventures," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, discussed the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insights from the vast t...