Welcome!

Linux Containers Authors: Zakia Bouachraoui, Elizabeth White, Liz McMillan, Yeshim Deniz, Pat Romanski

News Feed Item

Bomgar 14.2 Improves Remote Access Security and Productivity

Bomgar, the leader in enterprise remote support solutions, today announced the latest version of its software, Bomgar 14.2. The Bomgar remote support solution enables technology support professionals to access and fix nearly any system or device, located anywhere in the world—from remote desktops and laptops, to servers and switches, and smartphones and tablets. Bomgar 14.2 introduces multiple enhancements for controlling and securing remote access to systems, as well as improving support technician productivity.

Feature enhancements such as Jump Client Access Schedule provide more granular control over who can access which systems and when. With Jump Client Access Schedule, organizations can now set specific days and times when internal IT staff and external vendors can remotely access various systems. For example, third-parties may be limited to accessing and updating systems during evening or early morning hours when they’re less likely to impact business productivity. Or a support rep or vendor may be given a limited window of time to remotely access an end-user’s machine to resolve a specific issue.

Adding an additional security layer, Bomgar’s new Rep Console Device Verification feature allows organizations to control where rep consoles are used. Administrators can now define and enforce which networks and on which devices the representative console may be used. As an example, internal support reps may be allowed to use Bomgar from their company-issued iPad, but not from their personal Android phone. And a third-party rep may be limited to using Bomgar only from his or her own company network, not when working from home or a coffee shop.

Bomgar 14.2 also improves productivity for both support representatives and the end-users. Bomgar’s new Wake On LAN support feature allows technicians to remotely support computers, even when they are turned off or powered down for energy saving. By sending WOL packets to a Bomgar Jump Client, the rep can wake the computer and resolve issues without traveling on site, enabling IT to support more computers in more scenarios.

“The new Wake On LAN feature is one that I’m particularly excited about,” said Morrelle McCrary, CEO of RAM-Tech PC Solutions and Bomgar 14.2 Early Adopter. “We often need to access computers that have been shut down, and now we don’t have to inconvenience the end user to turn that machine back on if we need access after-hours or after they have finished their work day.”

Bomgar 14.2 also introduces Remote Registry Editor and System Information Actions, which enables support reps to work in the background on a computer without the end user being interrupted, keeping them both productive.

“Remote Registry Editor and System Information Actions are very significant and valuable updates for us,” said Cam Philbeck, senior IT technologist at the University of Tennessee Extension and Bomgar 14.2 Early Adopter. “Providing remote support is all about keeping employees productive, and with these new features, both the support rep and the end user can get their jobs done at the same time.”

Additional features in Bomgar 14.2 include:

  • Centralized Rep Console Settings
  • Delegated Password Administration
  • Rep-to-Rep Screen Sharing
  • Configurable Jump Client Installer
  • User Account Details Reporting
  • Multi Team Jump Client Access
  • Overflow Routing Rules

“The remote support tool we used before was not as reliable, and upgrades were generally difficult to deploy, the Bomgar appliance has been great. The updates etc. have been very easy, the appliance has worked very well for us,” said Kyle Lancaster, senior IT technician for Commlink Communications and Bomgar Early Adopter.

For more information, please visit: http://www.bomgar.com/products/whats-new.

About Bomgar

Bomgar is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
Nicolas Fierro is CEO of MIMIR Blockchain Solutions. He is a programmer, technologist, and operations dev who has worked with Ethereum and blockchain since 2014. His knowledge in blockchain dates to when he performed dev ops services to the Ethereum Foundation as one the privileged few developers to work with the original core team in Switzerland.
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments t...
If a machine can invent, does this mean the end of the patent system as we know it? The patent system, both in the US and Europe, allows companies to protect their inventions and helps foster innovation. However, Artificial Intelligence (AI) could be set to disrupt the patent system as we know it. This talk will examine how AI may change the patent landscape in the years to come. Furthermore, ways in which companies can best protect their AI related inventions will be examined from both a US and...
Bill Schmarzo, Tech Chair of "Big Data | Analytics" of upcoming CloudEXPO | DXWorldEXPO New York (November 12-13, 2018, New York City) today announced the outline and schedule of the track. "The track has been designed in experience/degree order," said Schmarzo. "So, that folks who attend the entire track can leave the conference with some of the skills necessary to get their work done when they get back to their offices. It actually ties back to some work that I'm doing at the University of San...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogge...