|By Dana Gardner||
|July 21, 2014 07:00 AM EDT||
When Swedish communications services provider TDC needed network infrastructure improvements from their disparate networks across several Nordic countries, they needed both simplicity in execution and agility in performance.
Our next innovation case study interview therefore highlights how TDC in Stockholm found ways to better determine root causes to any network disruption, and conduct deep inspection of the traffic to best manage their service-level agreements (SLAs).
BriefingsDirect had an opportunity to learn first-hand how over 50,000 devices can be monitored and managed across a state-of-the-art network when we interviewed Lars Niklasson, the Senior Consultant at TDC. The discussion, at the HP Discover conference in Barcelona, is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions.
Here are some excerpts:
Gardner: You have a number of main businesses in your organization. There’s TDC Solutions and mobile. There’s even television and some other hosting. Explain for us how large your organization is.
Niklasson: TDC is an operator in the Nordic region, where we have a network covering Norway, Sweden, Finland, and Denmark. In Sweden, we’re also an integrator and have a quite big consultant role in Sweden. In Sweden we’re around 800 people, and the whole TDC group is almost 10,000 people.
Gardner: So it’s obviously a very significant network to support this business and deliver the telecommunication services. Maybe you could define your network for us.
Niklasson: It's quite big, over 50,000 devices, and everything is monitored of course. It’s a state-of-the-art network.
Gardner: When you have so many devices to track, so many types of layers of activity and levels of network operations, how do you approach keeping track of that and making sure that you’re not only performing well, but performing efficiently?
Niklasson: Many years ago, we implemented HP Network Node Manager (NNM) and we have several network operating centers in all countries using NNM. When HP released different smart plug-ins, we started to implement those too for the different areas that they support, such as quality assurance, traffic, and so on.
Gardner: So you’ve been using HP for your network management and HP Network Management Center for some time, and it has of course evolved over the years. What are some of the chief attributes that you like or requirements that you have for network operations, and why has the HP product been so strong for you?
Quick and easy
Niklasson: One thing is that it has to be quick and easy to manage. We have lots of changes all the time, especially in Sweden, when a customer comes. And in Sweden, we’re monitoring end customers’ networks.
It's also very important to be able to integrate it with the other systems that we have. So we can, for example, tell which service-level agreement (SLA) a particular device has and things like that. NNM makes this quite efficient.
Gardner: One of the things that I’ve heard people struggle with is the amount of data that’s generated from networks that then they need to be able to sift through and discover anomalies. Is there something about visualization or other ways of digesting so much data that appeals to you?
Niklasson: NNM is quite good at finding the root cause. You don’t get very many incidents when something happens. If I look back at other products and older versions, there were lots and lots of incidents and alarms. Now, I find it quite easy to manage and configure NNM so it's monitoring the correct things and listening to the correct traps and so on.
Gardner: TDC uses network management capabilities and also sells it. They also provide it with their telecom services. How have you experienced the use in the field? Do any of your customers also manage their own networks and how has this been for your consumers of network services?
Niklasson: We’re also an HP partner in selling NNM to end customers. Part of my work is helping customers implement this in their own environment. Sometimes a customer doesn’t want to do that. They buy the service from us, and we monitor the network. It’s for different reasons. One could be security, and they don’t allow us to access the network remotely. They prefer to have it in-house, and I help them with these projects.
Gardner: Lars, looking to the future, are there any particular types of technology improvements that you would like to see or have you heard about some of the roadmaps that HP has for the whole Network Management Center Suite? What interests you in terms of what's next?
Niklasson: I would say two things. One is the application visibility in the network, where we can have some of that with traffic that’s cleaner, but it's still NetFlow-based. So I’m interested in seeing more deep inspection of the traffic and also more virtualization of the virtual environments that we have.
You may also be interested in:
- How Capgemini's UK Financial Services Unit Helps Clients Manage Risk Using Big Data Analysis
- Big data meets the supply chain — SAP’s Supplier InfoNet and Ariba Network combine to predict supplier risk
- Big data should eclipse cloud as priority for enterprises
- HP Updates HAVEn Big Data Portfolio as Businesses Seek Transformation from More Data and Better Analysis
- Perfecto Mobile goes to cloud-based testing so developers can build the best apps faster
- HP's Project HAVEn rationalizes HP's portfolio while giving businesses a path to total data analysis
- Big data’s big payoff arrives as customer experience insights drive new business advantages
- Fast-changing demands on data centers drive need for uber data center infrastructure management
- How healthcare SaaS provider PointClickCare masters quality and DevOps using cloud ITSM
Internet-of-Things discussions can end up either going down the consumer gadget rabbit hole or focused on the sort of data logging that industrial manufacturers have been doing forever. However, in fact, companies today are already using IoT data both to optimize their operational technology and to improve the experience of customer interactions in novel ways. In his session at @ThingsExpo, Gordon Haff, Red Hat Technology Evangelist, will share examples from a wide range of industries – includin...
Dec. 6, 2016 05:00 AM EST Reads: 1,638
"We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 6, 2016 04:45 AM EST Reads: 989
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Dec. 6, 2016 04:30 AM EST Reads: 1,923
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 6, 2016 12:45 AM EST Reads: 843
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
Dec. 6, 2016 12:30 AM EST Reads: 1,196
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discussed how businesses can gain an edge over competitors by empowering consumers to take control through IoT. He cited examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He also highlighted how IoT can revitalize and restore outdated business models, making them profitable ...
Dec. 6, 2016 12:30 AM EST Reads: 4,583
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Dec. 6, 2016 12:00 AM EST Reads: 889
"Once customers get a year into their IoT deployments, they start to realize that they may have been shortsighted in the ways they built out their deployment and the key thing I see a lot of people looking at is - how can I take equipment data, pull it back in an IoT solution and show it in a dashboard," stated Dave McCarthy, Director of Products at Bsquare Corporation, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 5, 2016 10:30 PM EST Reads: 1,059
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and sh...
Dec. 5, 2016 08:45 PM EST Reads: 523
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Dec. 5, 2016 07:45 PM EST Reads: 2,231
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Onalytica. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
Dec. 5, 2016 07:45 PM EST Reads: 2,094
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
Dec. 5, 2016 07:15 PM EST Reads: 416
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effici...
Dec. 5, 2016 07:15 PM EST Reads: 5,060
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
Dec. 5, 2016 05:45 PM EST Reads: 1,620
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, discussed the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Dec. 5, 2016 04:30 PM EST Reads: 2,074
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, drew together recent research and lessons learned from emerging and established compa...
Dec. 5, 2016 04:15 PM EST Reads: 870
"IoT is going to be a huge industry with a lot of value for end users, for industries, for consumers, for manufacturers. How can we use cloud to effectively manage IoT applications," stated Ian Khan, Innovation & Marketing Manager at Solgeniakhela, in this SYS-CON.tv interview at @ThingsExpo, held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 5, 2016 03:45 PM EST Reads: 4,263
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
Dec. 5, 2016 03:45 PM EST Reads: 398
Extracting business value from Internet of Things (IoT) data doesn’t happen overnight. There are several requirements that must be satisfied, including IoT device enablement, data analysis, real-time detection of complex events and automated orchestration of actions. Unfortunately, too many companies fall short in achieving their business goals by implementing incomplete solutions or not focusing on tangible use cases. In his general session at @ThingsExpo, Dave McCarthy, Director of Products...
Dec. 5, 2016 02:45 PM EST Reads: 702
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
Dec. 5, 2016 02:45 PM EST Reads: 3,301