Welcome!

Linux Containers Authors: Mehdi Daoudi, Ian Khan, Carmen Gonzalez, Gordon Haff, Liz McMillan

Related Topics: @DevOpsSummit, Java IoT, Linux Containers, Agile Computing, @BigDataExpo

@DevOpsSummit: Blog Post

Application Failures in Production | @DevOpsSummit [DevOps]

The wealth of out-of-the-box insights you could obtain from a single urgent, albeit unspecific log message

How to Approach Application Failures in Production

In my recent article, "Software Quality Metrics for your Continuous Delivery Pipeline - Part III - Logging," I wrote about the good parts and the not-so-good parts of logging and concluded that logging usually fails to deliver what it is so often mistakenly used for: as a mechanism for analyzing application failures in production. In response to the heated debates on reddit.com/r/devops and reddit.com/r/programing, I want to demonstrate the wealth of out-of-the-box insights you could obtain from a single urgent, albeit unspecific log message if you only are equipped with the magic ingredient; full transaction context:

Examples of insights you could obtain from full transaction context on a single log message

Bear with me until I get to explain what this actually means and how it helps you get almost immediate answers to the most urgent questions when your users are struck by an application failure:

  • "How many users are affected and who are they?"
  • "Which tiers are affected by which errors and what is the root cause?"

Operator: I'm here because you broke something. (courtesy of ThinkGeek.com)

When All You Have Is a Lousy Log Message
Does this story sound familiar to you? It's a Friday afternoon and you just received the release artifacts from the development team belatedly, which need to be released by Monday morning. After spending the night and another day in operations to get this release out into production timely, you notice the Monday after that everything you have achieved in the end was some lousy log message:

08:55:26 SEVERE com.company.product.login.LoginLogic - LoginException occurred when processing Login transaction

While this scenario hopefully does not reflect a common case for you, it still shows an important aspect in the life of development and operations: working as an operator involves monitoring the production environment and providing assistance in troubleshooting application failures mainly with the help of log messages - things that developers have baked into their code. While certainly not all log messages need to be as poor as this one, getting down to the bottom of a production failure is often a tedious endeavor (see this comment on reddit by RecklessKelly who sometimes needs weeks to get his "Eureka moment") - if at all possible.

Why There Is No Such Thing as a 100% Error-Free Code
Production failures can become a major pain for your business with long-term effects: they will not only make your visitors buy elsewhere, but depending on the level of frustrations, your customers may choose to stay at your competition instead of giving you another chance.

As we all know, we just cannot get rid of application failures in production entirely. Agile methodologies, such as Extreme Programming or Scrum, aim to build quality into our processes; however, there is still no such thing as a 100% error-free application. "We need to write more tests!" you may argue and I would agree: disciplines such as TDD and ATDD should be an integral part of your software development process since they, if applied correctly, help you produce better code and fewer bugs. Still, it is simply impossible to test each and every corner of your application for all possible combinations of input parameters and application state. Essentially, we can run only a limited subset of all possible test scenarios. The common goal of developers and test automation engineers, hence, must be to implement a testing strategy, which allows them to deliver code of sufficient quality. Consequently, there is always a chance that something can go wrong, and, as a serious business, you will want to be prepared for the unpredictable and, additionally, have as much control over it as possible:

Why you cannot get rid of application failures in production: remaining failure probability

Without further ado, let's examine some precious out-of-the-box insights you could obtain if you are equipped with full transaction context and are able to capture all transactions.

Why this is important? Because it enables you to see the contributions of input parameters, processes, infrastructure and users at all times whenever a failure occurred, solve problems faster, and additionally use the presented information such as unexpected input parameters to further improve your testing strategy.

Initial Situation: Aggregated Log Messages
Instead of crawling a bunch of possibly distributed log files to determine the count of particular log messages, we may, first of all, want to have this done automatically for us just as they happen. This gives a good overview on the respective message frequencies and facilitates prioritization:

Aggregated log events: severity, logger name, message and count

What we see here (analysis view based on our PurePath technology) is that there have been 104 occurrences of the same log message in the application. We could also observe other captured event data, such as the severity level and the name of the logger instance (usually the name of the class that created the logger).

Question #1: How many users are affected and who are they?

Failed Business Transactions: "Logins" and "Logins by Username"

Having the full transactional context and not just the log message allows us to figure out which critical Business Transactions of our application are impacted. From the dashboard above we can observe that "Logins" and "Logins by Username" have failed: we see that 61 users attempted the 104 logins and who these users were by their username.

For questions 2 and 3, and for further insight, click here for the full article.

More Stories By Martin Etmajer

Leveraging his outstanding technical skills as a lead software engineer, Martin Etmajer has been a key contributor to a number of large-scale systems across a range of industries. He is as passionate about great software as he is about applying Lean Startup principles to the development of products that customers love.

Martin is a life-long learner who frequently speaks at international conferences and meet-ups. When not spending time with family, he enjoys swimming and Yoga. He holds a master's degree in Computer Engineering from the Vienna University of Technology, Austria, with a focus on dependable distributed real-time systems.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
The security needs of IoT environments require a strong, proven approach to maintain security, trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vic...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
SYS-CON Events announced today that IoT Now has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. IoT Now explores the evolving opportunities and challenges facing CSPs, and it passes on some lessons learned from those who have taken the first steps in next-gen IoT services.
SYS-CON Events announced today that WineSOFT will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Based in Seoul and Irvine, WineSOFT is an innovative software house focusing on internet infrastructure solutions. The venture started as a bootstrap start-up in 2010 by focusing on making the internet faster and more powerful. WineSOFT’s knowledge is based on the expertise of TCP/IP, VPN, SSL, peer-to-peer, mob...
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it m...
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
SYS-CON Events announced today that Dataloop.IO, an innovator in cloud IT-monitoring whose products help organizations save time and money, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Dataloop.IO is an emerging software company on the cutting edge of major IT-infrastructure trends including cloud computing and microservices. The company, founded in the UK but now based in San Fran...
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
In his session at @ThingsExpo, Sudarshan Krishnamurthi, a Senior Manager, Business Strategy, at Cisco Systems, will discuss how IT and operational technology (OT) work together, as opposed to being in separate siloes as once was traditional. Attendees will learn how to fully leverage the power of IoT in their organization by bringing the two sides together and bridging the communication gap. He will also look at what good leadership must entail in order to accomplish this, and how IT managers ca...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settle...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
TechTarget storage websites are the best online information resource for news, tips and expert advice for the storage, backup and disaster recovery markets. By creating abundant, high-quality editorial content across more than 140 highly targeted technology-specific websites, TechTarget attracts and nurtures communities of technology buyers researching their companies' information technology needs. By understanding these buyers' content consumption behaviors, TechTarget creates the purchase inte...
SYS-CON Events announced today that Cloud Academy will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Ge...