Welcome!

Linux Containers Authors: Liz McMillan, Sematext Blog, Elizabeth White, Yeshim Deniz, Stackify Blog

Related Topics: @DevOpsSummit, Linux Containers, Containers Expo Blog

@DevOpsSummit: Blog Feed Post

The DevOps Democracy By @GoGoSamLewis | @DevOpsSummit #DevOps

Here we explore how fostering a DevOps culture can build a more democratic workplace and customer experience

The DevOps Democracy
By Sam Lewis

The Next Great Experiment
Democracy: the great experiment. The voice of the people leading. The end of rigid and overbearing hierarchies. These principles have been with us for over two centuries in government, but many business models still look like the British Empire. As the pace of development continues to scale and customers come to expect real-time response to their concerns, businesses with complex IT departments are transitioning to a DevOps model that gives them the agility to stay up and responsive to the voice of the people. Here we explore how fostering a DevOps culture can build a more democratic workplace and customer experience.

Transparent Communication
Tools like shared source code and a centralized incident dashboard (ahem, nudge nudge) are great facilitators of the transparent communication required when bringing developers and operations teams together. But DevOps can't be boiled down to a few new tools. It requires a cultural shift.

Managers have to first foster a high-trust environment in which Dev and Ops work closely to better understand what they need from one another as they move toward common, customer-facing goals. This can be achieved by valuing learning, eliminating barriers to knowledge transfer, and developing blameless post-mortems.

Etsy's culture is a great example of how these values work.  All new hires go through a five-week boot camp in which they work with other teams for a week each, learning their process and developing a well-rounded understanding of how the organization works as a whole. There are further opportunities for senior engineers to have longer exchanges with a different team, and all of this interconnection keeps knowledge flowing freely and inspires all employees to keep learning from one another.

Etsy and other DevOps companies have begun to address inevitable failures by way of blameless post-mortems. By focusing on what happened instead of deciding who is to blame for an incident, these companies encourage engineers to bring forward the details necessary to understand the mechanism of the failure. These details are essential to preventing the issue in future, and they can't come out if engineers are afraid that blame will be laid on them if they speak up about what they did.

When team members are comfortable in a culture that values the insights gained from inevitable failures, when they trust and understand the work their colleagues are doing to meet common goals, positive feedback loops begin to develop.  Employees own their narratives about the work they do and the mistakes they make, and they are enthusiastic about sharing these stories and finding ways to improve. As this feedback cycles through the company, it builds a positive, growth-oriented culture. This feedback, running across teams and up and down hierarchies, is the first step toward a more democratic workflow.

Constant Improvement
These positive feedback loops within the organization make possible faster deployment and incident response. They also allow companies to draw on and respond to customer feedback more deeply and frequently. Like democracy, the work of DevOps is never finished. DevOps teams are continuously delivering, continuously sending and receiving feedback, continuously collaborating and innovating.

This requires every team member to be engaged with a data-driven work culture. As we've noted before, the first step in building this culture is to democratize the data, which means giving every employee the tools and skills to analyze how their work impacts business. When every team member is thinking like a data analyst, the next step is to empower them to make proactive changes to improve the product. When you have empowered teams constantly taking action based on rich data sources and positive feedback loops, everyone has a voice in the direction the company is going. That's democracy in action.

Ownership
When Dev teams and Ops teams are no longer siloed, when every team member is engaged with incoming data and has a voice in the product's future, investment and buy-in skyrocket. Engineers can come to see themselves as part owners not just of the work of their team but of the company itself. With ownership comes greater collaboration to make agile improvements that can spread throughout the company to affect global change. In his article for opensource.com, Gene Kim argues that, in a DevOps model, "we no longer expect leaders to plan our way to greatness. Instead, leaders help foster and develop routines, test them in practice, recognize which don't work, and reinforce those that do . . . so that whatever got in our way yesterday and today won't get in our way tomorrow."

PagerDuty, the world's leading incident management software, gives your team a centralized dashboard to see all the incidents being addressed across the company and the analytics to understand the rich feedback loops that make transparent communication, constant improvement, and ownership the foundation of a democratic DevOps approach.

The post The DevOps Democracy appeared first on PagerDuty.

Read the original blog entry...

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

IoT & Smart Cities Stories
The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get tailored market studies; and more.
After years of investments and acquisitions, CloudBlue was created with the goal of building the world's only hyperscale digital platform with an increasingly infinite ecosystem and proven go-to-market services. The result? An unmatched platform that helps customers streamline cloud operations, save time and money, and revolutionize their businesses overnight. Today, the platform operates in more than 45 countries and powers more than 200 of the world's largest cloud marketplaces, managing mo...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
When Enterprises started adopting Hadoop-based Big Data environments over the last ten years, they were mainly on-premise deployments. Organizations would spin up and manage large Hadoop clusters, where they would funnel exabytes or petabytes of unstructured data.However, over the last few years the economics of maintaining this enormous infrastructure compared with the elastic scalability of viable cloud options has changed this equation. The growth of cloud storage, cloud-managed big data e...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Your applications have evolved, your computing needs are changing, and your servers have become more and more dense. But your data center hasn't changed so you can't get the benefits of cheaper, better, smaller, faster... until now. Colovore is Silicon Valley's premier provider of high-density colocation solutions that are a perfect fit for companies operating modern, high-performance hardware. No other Bay Area colo provider can match our density, operating efficiency, and ease of scalability.
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility. As they do so, IT professionals are also embr...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
ScaleMP is the leader in virtualization for in-memory high-end computing, providing higher performance and lower total cost of ownership as compared with traditional shared-memory systems. The company's innovative Versatile SMP (vSMP) architecture aggregates multiple x86 systems into a single virtual x86 system, delivering an industry-standard, high-end shared-memory computer. Using software to replace custom hardware and components, ScaleMP offers a new, revolutionary computing paradigm. vSMP F...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...