Welcome!

Linux Containers Authors: Zakia Bouachraoui, Yeshim Deniz, Elizabeth White, Liz McMillan, Pat Romanski

Related Topics: @DevOpsSummit, Linux Containers, Containers Expo Blog

@DevOpsSummit: Blog Feed Post

The DevOps Democracy By @GoGoSamLewis | @DevOpsSummit #DevOps

Here we explore how fostering a DevOps culture can build a more democratic workplace and customer experience

The DevOps Democracy
By Sam Lewis

The Next Great Experiment
Democracy: the great experiment. The voice of the people leading. The end of rigid and overbearing hierarchies. These principles have been with us for over two centuries in government, but many business models still look like the British Empire. As the pace of development continues to scale and customers come to expect real-time response to their concerns, businesses with complex IT departments are transitioning to a DevOps model that gives them the agility to stay up and responsive to the voice of the people. Here we explore how fostering a DevOps culture can build a more democratic workplace and customer experience.

Transparent Communication
Tools like shared source code and a centralized incident dashboard (ahem, nudge nudge) are great facilitators of the transparent communication required when bringing developers and operations teams together. But DevOps can't be boiled down to a few new tools. It requires a cultural shift.

Managers have to first foster a high-trust environment in which Dev and Ops work closely to better understand what they need from one another as they move toward common, customer-facing goals. This can be achieved by valuing learning, eliminating barriers to knowledge transfer, and developing blameless post-mortems.

Etsy's culture is a great example of how these values work.  All new hires go through a five-week boot camp in which they work with other teams for a week each, learning their process and developing a well-rounded understanding of how the organization works as a whole. There are further opportunities for senior engineers to have longer exchanges with a different team, and all of this interconnection keeps knowledge flowing freely and inspires all employees to keep learning from one another.

Etsy and other DevOps companies have begun to address inevitable failures by way of blameless post-mortems. By focusing on what happened instead of deciding who is to blame for an incident, these companies encourage engineers to bring forward the details necessary to understand the mechanism of the failure. These details are essential to preventing the issue in future, and they can't come out if engineers are afraid that blame will be laid on them if they speak up about what they did.

When team members are comfortable in a culture that values the insights gained from inevitable failures, when they trust and understand the work their colleagues are doing to meet common goals, positive feedback loops begin to develop.  Employees own their narratives about the work they do and the mistakes they make, and they are enthusiastic about sharing these stories and finding ways to improve. As this feedback cycles through the company, it builds a positive, growth-oriented culture. This feedback, running across teams and up and down hierarchies, is the first step toward a more democratic workflow.

Constant Improvement
These positive feedback loops within the organization make possible faster deployment and incident response. They also allow companies to draw on and respond to customer feedback more deeply and frequently. Like democracy, the work of DevOps is never finished. DevOps teams are continuously delivering, continuously sending and receiving feedback, continuously collaborating and innovating.

This requires every team member to be engaged with a data-driven work culture. As we've noted before, the first step in building this culture is to democratize the data, which means giving every employee the tools and skills to analyze how their work impacts business. When every team member is thinking like a data analyst, the next step is to empower them to make proactive changes to improve the product. When you have empowered teams constantly taking action based on rich data sources and positive feedback loops, everyone has a voice in the direction the company is going. That's democracy in action.

Ownership
When Dev teams and Ops teams are no longer siloed, when every team member is engaged with incoming data and has a voice in the product's future, investment and buy-in skyrocket. Engineers can come to see themselves as part owners not just of the work of their team but of the company itself. With ownership comes greater collaboration to make agile improvements that can spread throughout the company to affect global change. In his article for opensource.com, Gene Kim argues that, in a DevOps model, "we no longer expect leaders to plan our way to greatness. Instead, leaders help foster and develop routines, test them in practice, recognize which don't work, and reinforce those that do . . . so that whatever got in our way yesterday and today won't get in our way tomorrow."

PagerDuty, the world's leading incident management software, gives your team a centralized dashboard to see all the incidents being addressed across the company and the analytics to understand the rich feedback loops that make transparent communication, constant improvement, and ownership the foundation of a democratic DevOps approach.

The post The DevOps Democracy appeared first on PagerDuty.

Read the original blog entry...

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

IoT & Smart Cities Stories
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by ...
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed...
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
CloudEXPO | DevOpsSUMMIT | DXWorldEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
Cell networks have the advantage of long-range communications, reaching an estimated 90% of the world. But cell networks such as 2G, 3G and LTE consume lots of power and were designed for connecting people. They are not optimized for low- or battery-powered devices or for IoT applications with infrequently transmitted data. Cell IoT modules that support narrow-band IoT and 4G cell networks will enable cell connectivity, device management, and app enablement for low-power wide-area network IoT. B...
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully ...
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...