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DevOps And ITIL: Friends Or Enemies? @DevOpsSummit #DevOps #Microservices

Today’s Agile, DevOps context makes the current version of ITIL looks like a recipe for roadblock

In 1944, the CIA's precursor, the Office of Strategic Services, distributed the Simple Sabotage Field Manual, a pamphlet containing instructions on how Allied sympathizers in Nazi Germany might weaken the companies they worked for.

Such advice included avoiding shortcuts and doing everything through channels, advocating caution, and making sure approvals required multiple people.

How to sabotage an organization, according to the OSS:

Ironically, for many IT organizations, such counterproductive measures may sound surprisingly familiar, and in fact, may be part of a formal approach to IT Service Management (ITSM) known as ITIL.

ITIL (which once stood for Information Technology Infrastructure Library, but is now simply ITIL) is a set of ITSM practices and procedures for core IT processes like change management, service-level management, incident management, and several others.

ITIL has actually been around since the 1980s, and has matured substantially in the intervening time. Today it belongs to AXELOS, a joint venture between the British Government and Capita plc. In spite of these years of progress, however, today's Agile, DevOps context for IT makes the current version of ITIL from 2011 look to some people like a recipe for roadblocks and busy work.

ITIL: Part of the Problem?
In fact, ITIL skeptics abound. "Frameworks like ITIL create the illusion of control that results in [the] organizational delusion that IT is efficient and manageable," says Greg Ferro, long-time consultant and co-founder at Packet Pushers Interactive. "The single biggest problem in ITIL [is that] the creation of silos creates ‘not my problem' attitudes."

Read the entire article at http://www.forbes.com/sites/jasonbloomberg/2015/11/13/devops-and-itil-friends-or-enemies/.

Intellyx advises companies on their digital transformation initiatives and helps vendors communicate their agility stories. As of the time of writing, Chef Software and Moogsoft are Intellyx customers. None of the other organizations mentioned in this article are Intellyx customers. ITIL is a registered trademark of AXELOS.

Read the original blog entry...

More Stories By Jason Bloomberg

Jason Bloomberg is a leading IT industry analyst, Forbes contributor, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation. He is ranked #5 on Onalytica’s list of top Digital Transformation influencers for 2018 and #15 on Jax’s list of top DevOps influencers for 2017, the only person to appear on both lists.

As founder and president of Agile Digital Transformation analyst firm Intellyx, he advises, writes, and speaks on a diverse set of topics, including digital transformation, artificial intelligence, cloud computing, devops, big data/analytics, cybersecurity, blockchain/bitcoin/cryptocurrency, no-code/low-code platforms and tools, organizational transformation, internet of things, enterprise architecture, SD-WAN/SDX, mainframes, hybrid IT, and legacy transformation, among other topics.

Mr. Bloomberg’s articles in Forbes are often viewed by more than 100,000 readers. During his career, he has published over 1,200 articles (over 200 for Forbes alone), spoken at over 400 conferences and webinars, and he has been quoted in the press and blogosphere over 2,000 times.

Mr. Bloomberg is the author or coauthor of four books: The Agile Architecture Revolution (Wiley, 2013), Service Orient or Be Doomed! How Service Orientation Will Change Your Business (Wiley, 2006), XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996). His next book, Agile Digital Transformation, is due within the next year.

At SOA-focused industry analyst firm ZapThink from 2001 to 2013, Mr. Bloomberg created and delivered the Licensed ZapThink Architect (LZA) Service-Oriented Architecture (SOA) course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, which was acquired by Dovel Technologies in 2011.

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting), and several software and web development positions.

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