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Is ITIL Still Relevant? | @DevOpsSummit #DevOps #IoT #Microservices

The long answer is: it depends on your organization’s understanding and application of ITIL

Is ITIL (Information Technology Infrastructure Library) still relevant in the digital world?

The short answer is...yes.

The longer answer is: it depends on your organization's understanding and application of ITIL.

In order to best answer the question it's important to take a step back and examine the goals and intent of ITIL.

Quick refresher on ITIL
Documented Common Sense - Don Page

1. The best definition of ITIL comes from Dr. Don Page, one of the authors of ITIL, who simply refers to it as ‘Documented Common Sense.'

2. Put differently, it's a set a good practices for IT service management aimed at providing guidance to questions like:

  • What services should we offer and to whom?
  • How do we create value for our customers?
  • How do we define service quality?

3. Simply put, it's aimed at providing guidelines for IT to deliver high quality and cost-effective business value.

ITIL abuse
Like all good frameworks and philosophies, ITIL is not immune to abuse. Over the years, ITIL has been hijacked by well-intentioned vendors who jumped on the ITIL bandwagon to help address the "technology" aspect of the "people," "process" and "technology" that ITIL advocates. As a result, ITIL almost became synonymous with a "service desk" tool, offering incident, change, problem tracking capabilities in the guise of "management," We even had organizations specializing in certifying tools for ITIL.

Then came the key push for configuration management databases and systems - or CMDBs and CMSs tools - as the silver bullet to IT service management.

ITIL vs DevOps?
In order to best answer this question, it's important to look at what the goals and intent of DevOps really is.

DevOps is Not a Market, but a Tool-Centric Philosophy That Supports a Continuous Delivery Value Chain - Gartner

1. The most concise definition of DevOps goes to Gartner: DevOps is Not a Market, but a Tool-Centric Philosophy That Supports a Continuous Delivery Value Chain. Dare I add the words ‘people (and culture)' prior to the word Tool-Centric.

2. Gene Kim, the author of the Phoenix Project, puts it this way: DevOps advocates a collaborative working relationship between Development and IT Operations, resulting in the fast flow of planned work (i.e., high deploy rates), while simultaneously increasing the reliability, stability, resilience and security of the production environment

For more, click here for the full article.

More Stories By Rafi Katanasho

Rafi Katanasho is Dynatrace’s APAC Chief Technical Officer and VP of Solution Sales. Based in Sydney Australia, he joined Dynatrace in 2007 and has more than 20 years' experience in the IT industry focusing on Business, Application and IT Service Management. His experience includes a number of Australian based technology startup innovators.

Prior to joining Dynatrace, he held senior management at Proxima Technology, a technology startup that pioneered the area of Business Service Management. He is a recognised thought leader and has published many articles, white papers and is a regular industry keynote speaker and commentator in IT and business publications.

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