Welcome!

Linux Containers Authors: Yeshim Deniz, Pat Romanski, Elizabeth White, Liz McMillan, Vaibhaw Pandey

Related Topics: @DevOpsSummit, Microservices Expo, Linux Containers, Containers Expo Blog

@DevOpsSummit: Article

ITIL vs. DevOps | @DevOpsSummit #DevOps #ITIL #FedRAMP #Microsevices

Top Takeaways

Earlier this week, we hosted our Continuous Discussion video podcast, this time discussing ITIL and DevOps. The episode featured expert panelists Jan-Joost Bouwman (ING), Kaimar Karu (AXELOS), Jeff Sussna (DevOps writer and speaker) and Simon Morris (ServiceNow). During our discussion, we uncovered the similarities and differences between ITIL and DevOps, and discussed tips for how to align the two methodologies in an organization. Read on for the top highlights, best practices and key takeaways from this week's expert discussion.

Want more #c9d9? Join us every other Tuesday at 10 a.m. PST for free, live episodes of Continuous Discussions video podcast. In the meantime, you can watch every single Continuous Discussion here or on our Youtube playlist. Also, be sure to join us on Tuesday, March 22nd for a special episode of #c9d9 at 5 p.m. PST, live from Mobile Delivery Days conference.

1. Pro tip: You don't have to obey every page of ITIL manuals. Simon Morris says, "Any company which slavishly follows the manual is on the path to nowhere good." In fact, companies should think about adapting any model - whether it is ITIL, DevOps or Agile - to their business needs. In other words, ITIL is the blue pill and DevOps is the red pill - if presented with both, take both.

2. DevOps is more of a mindset of how you want developers and operations to work together in an organization, but it doesn't tell youhow to do your Ops. Solution: "Look at what parts bring value and keep them, and those that don't produce value, lose them." - Jan-Joost Bouwman

3. Why choose ITIL? "It's an antidote to chaos," says Jeff Sussna. ITIL is a good way to get control over what you are doing; however, the danger is when you become too focused on the process. The process tends to get ossified and loses touch with the underlying service premise of ITIL. Keep the focus always on service.

It's not about Dev, Ops, software or servers, it's about the service. Go beyond Dev and Ops when thinking about service. Think about the product/design/support, how we teach people how to use the product and how we get feedback. This gives the ability to evolve a product.

4. The phrase "Incremental ITIL" should not exist - you cannot do that. ITIL should be adopted - in terms of mindset, and adapted - take as much or as little as you need. It's less about the process and more about the organizational capability. - Kaimar Karu

5. DevOps brings back the human factor on two levels: 1) Getting teams to work with each other to solve problems instead of in a queue, and 2) Focuses on automation so that humans can focus on working together. - Jeff Sussna

6. ITIL does not support a culture of learning like Lean or Agile or DevOps - fragile infrastructure companies most likely do not support a culture of learning. People who follow DevOps are more attuned to learning from failure. - Simon Morris

7. Use incident management straight from ITIL, but reserve capacity in sprint planning for operational stuff; for example, use 30% of sprint planning for solving incidents. Items that are ready to go into production should then be checked by an automated CAB.

Dev and Ops should work together and should understand the other persons' skill - but there are still people that are better at coding and people that are better at learning. Let each do what they are best at. - Jan-Joost Bouwman

8. Nine things you should keep in mind for ITIL that also align with DevOps: 1) Focus on value 2) Work holistically 3) Keep it simple 4) Design for experience 5) Progress iteratevly 6) Collaborate 7) Start where you are 8) Observe directly 9) Be transparent. - Kaimar Karu

9. When something goes wrong, ITIL companies tend to think the answer is to add more process. To them, learning means: "How can I get people to do more work to get more work done?" DevOps says "Let's get to the root cause," whether it's lack of infrastructure or available rollback. - Simon Morris

10. If you don't automate, you will never mature - it needs to be step number one. Do not have people doing stuff that can be automated, it creates poor IT and infrastructure. - Anders Wallgren

+Bonus: I don't want a neurosurgeon in the morning doing thoracic surgery in the afternoon. Same goes with DevOps - don't hire someone that can do both on a mediocre level, hire someone that specializes in one or the other. - Anders Wallgren

Watch the replay of the episode for more:

More Stories By Anders Wallgren

Anders Wallgren is Chief Technology Officer of Electric Cloud. Anders brings with him over 25 years of in-depth experience designing and building commercial software. Prior to joining Electric Cloud, Anders held executive positions at Aceva, Archistra, and Impresse. Anders also held management positions at Macromedia (MACR), Common Ground Software and Verity (VRTY), where he played critical technical leadership roles in delivering award winning technologies such as Macromedia’s Director 7 and various Shockwave products.

@ThingsExpo Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develop...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.