Welcome!

Linux Containers Authors: Liz McMillan, Elizabeth White, Zakia Bouachraoui, Pat Romanski, Stefana Muller

Related Topics: @DevOpsSummit, Microservices Expo, Linux Containers, Containers Expo Blog

@DevOpsSummit: Article

ITIL vs. DevOps | @DevOpsSummit #DevOps #ITIL #FedRAMP #Microsevices

Top Takeaways

Earlier this week, we hosted our Continuous Discussion video podcast, this time discussing ITIL and DevOps. The episode featured expert panelists Jan-Joost Bouwman (ING), Kaimar Karu (AXELOS), Jeff Sussna (DevOps writer and speaker) and Simon Morris (ServiceNow). During our discussion, we uncovered the similarities and differences between ITIL and DevOps, and discussed tips for how to align the two methodologies in an organization. Read on for the top highlights, best practices and key takeaways from this week's expert discussion.

Want more #c9d9? Join us every other Tuesday at 10 a.m. PST for free, live episodes of Continuous Discussions video podcast. In the meantime, you can watch every single Continuous Discussion here or on our Youtube playlist. Also, be sure to join us on Tuesday, March 22nd for a special episode of #c9d9 at 5 p.m. PST, live from Mobile Delivery Days conference.

1. Pro tip: You don't have to obey every page of ITIL manuals. Simon Morris says, "Any company which slavishly follows the manual is on the path to nowhere good." In fact, companies should think about adapting any model - whether it is ITIL, DevOps or Agile - to their business needs. In other words, ITIL is the blue pill and DevOps is the red pill - if presented with both, take both.

2. DevOps is more of a mindset of how you want developers and operations to work together in an organization, but it doesn't tell youhow to do your Ops. Solution: "Look at what parts bring value and keep them, and those that don't produce value, lose them." - Jan-Joost Bouwman

3. Why choose ITIL? "It's an antidote to chaos," says Jeff Sussna. ITIL is a good way to get control over what you are doing; however, the danger is when you become too focused on the process. The process tends to get ossified and loses touch with the underlying service premise of ITIL. Keep the focus always on service.

It's not about Dev, Ops, software or servers, it's about the service. Go beyond Dev and Ops when thinking about service. Think about the product/design/support, how we teach people how to use the product and how we get feedback. This gives the ability to evolve a product.

4. The phrase "Incremental ITIL" should not exist - you cannot do that. ITIL should be adopted - in terms of mindset, and adapted - take as much or as little as you need. It's less about the process and more about the organizational capability. - Kaimar Karu

5. DevOps brings back the human factor on two levels: 1) Getting teams to work with each other to solve problems instead of in a queue, and 2) Focuses on automation so that humans can focus on working together. - Jeff Sussna

6. ITIL does not support a culture of learning like Lean or Agile or DevOps - fragile infrastructure companies most likely do not support a culture of learning. People who follow DevOps are more attuned to learning from failure. - Simon Morris

7. Use incident management straight from ITIL, but reserve capacity in sprint planning for operational stuff; for example, use 30% of sprint planning for solving incidents. Items that are ready to go into production should then be checked by an automated CAB.

Dev and Ops should work together and should understand the other persons' skill - but there are still people that are better at coding and people that are better at learning. Let each do what they are best at. - Jan-Joost Bouwman

8. Nine things you should keep in mind for ITIL that also align with DevOps: 1) Focus on value 2) Work holistically 3) Keep it simple 4) Design for experience 5) Progress iteratevly 6) Collaborate 7) Start where you are 8) Observe directly 9) Be transparent. - Kaimar Karu

9. When something goes wrong, ITIL companies tend to think the answer is to add more process. To them, learning means: "How can I get people to do more work to get more work done?" DevOps says "Let's get to the root cause," whether it's lack of infrastructure or available rollback. - Simon Morris

10. If you don't automate, you will never mature - it needs to be step number one. Do not have people doing stuff that can be automated, it creates poor IT and infrastructure. - Anders Wallgren

+Bonus: I don't want a neurosurgeon in the morning doing thoracic surgery in the afternoon. Same goes with DevOps - don't hire someone that can do both on a mediocre level, hire someone that specializes in one or the other. - Anders Wallgren

Watch the replay of the episode for more:

More Stories By Anders Wallgren

Anders Wallgren is Chief Technology Officer of Electric Cloud. Anders brings with him over 25 years of in-depth experience designing and building commercial software. Prior to joining Electric Cloud, Anders held executive positions at Aceva, Archistra, and Impresse. Anders also held management positions at Macromedia (MACR), Common Ground Software and Verity (VRTY), where he played critical technical leadership roles in delivering award winning technologies such as Macromedia’s Director 7 and various Shockwave products.

IoT & Smart Cities Stories
Moroccanoil®, the global leader in oil-infused beauty, is thrilled to announce the NEW Moroccanoil Color Depositing Masks, a collection of dual-benefit hair masks that deposit pure pigments while providing the treatment benefits of a deep conditioning mask. The collection consists of seven curated shades for commitment-free, beautifully-colored hair that looks and feels healthy.
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
We all love the many benefits of natural plant oils, used as a deap treatment before shampooing, at home or at the beach, but is there an all-in-one solution for everyday intensive nutrition and modern styling?I am passionate about the benefits of natural extracts with tried-and-tested results, which I have used to develop my own brand (lemon for its acid ph, wheat germ for its fortifying action…). I wanted a product which combined caring and styling effects, and which could be used after shampo...
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.