Welcome!

Linux Containers Authors: Yeshim Deniz, Zakia Bouachraoui, Elizabeth White, Liz McMillan, Pat Romanski

Related Topics: @DevOpsSummit, Linux Containers, Containers Expo Blog

@DevOpsSummit: Article

Incident Management and Continuous Integration | @DevOpsSummit #APM #DevOps #ContinuousIntegration

Often mentioned in the same breath as continuous integration is continuous deployment

Incident Management and Continuous Integration, a Partnership for Success
By Zachary Flower

As a developer, I’m a huge fan of continuous integration. For the uninitiated, continuous integration is a software engineering practice in which code changes are tested as soon as they are committed. This enables early problem detection. It also provides immediate feedback on code quality, allowing for issues to be identified and fixed immediately.

Often mentioned in the same breath as continuous integration is continuous deployment. Continuous deployment is an extension of continuous integration in that, as soon as the unit tests pass, the code is immediately released to production. By continuously integrating and deploying code changes, developers can reduce risk and quickly adapt the product to the business’ needs. This process, while incredibly valuable to both developers and users, does have some room for improvement.

As in a production environment, integrating your team’s incident management process into your continuous integration workflow is an excellent way to improve communication and transparency around failed builds. Sending the details of failed builds to an incident management platform such as PagerDuty can provide a number of benefits that go way beyond the standard notifications many continuous integration tools provide.

Premortems
One of the biggest benefits that incident management techniques can bring to continuous integration is the concept of the “premortem.” A postmortem, in project management terms, is the process of examining and identifying the elements of a project launch that were successful or unsuccessful. While this process is often done at the successful completion of a project, in terms of incident management, it involves understanding and communicating the root cause of a critical failure.

By integrating this process into the continuous integration workflow, you perform a premortem. With a premortem you are looking for problems in advance. What problem may potentially occur that may disrupt service and trigger an incident. Testing for failures and potential service disrupting incidents during the the continuous integration phase allows teams to evaluate potential threats and make changes before things even reach the end user.

Training
Training junior developers is an important part of running a successful development team. Unfortunately, successful incident management in a production environment can be fast-paced and stressful. While the team can run a postmortem the morning after a late-night issue occurs and is mitigated, the information that can be conveyed during those postmortems might not be as easy to consume by the more novice members of the team. By pushing issues raised in the continuous integration workflow directly into your incident management process, you can provide junior developers with an opportunity to learn more about the process in a significantly less stressful environment.

Growth
I’m a big fan of code reviews. I have always found them to be an important tool for the professional growth of every member of the development team, no matter what level of experience they have. By pairing an incident management platform with the continuous integration workflow, you can use the details of failed builds as a supplement to the code review process to identify specific areas of the code that should be discussed in more detail. This is an excellent opportunity to not only improve the code quality, but also keep the importance of the test suite at the top of the team’s mind.

Incident management is often thought of as a reactive process, but by incorporating a continuous integration toolset and mindset, you can turn it into a proactive one. Responding to and mitigating incidents before they actually happen will allow you and your team to stay two steps ahead, which will serve to reduce code debt, and improve the overall stability and reliability of your product.

The post Incident Management and Continuous Integration, a Partnership for Success appeared first on PagerDuty.

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

IoT & Smart Cities Stories
Nicolas Fierro is CEO of MIMIR Blockchain Solutions. He is a programmer, technologist, and operations dev who has worked with Ethereum and blockchain since 2014. His knowledge in blockchain dates to when he performed dev ops services to the Ethereum Foundation as one the privileged few developers to work with the original core team in Switzerland.
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments t...
If a machine can invent, does this mean the end of the patent system as we know it? The patent system, both in the US and Europe, allows companies to protect their inventions and helps foster innovation. However, Artificial Intelligence (AI) could be set to disrupt the patent system as we know it. This talk will examine how AI may change the patent landscape in the years to come. Furthermore, ways in which companies can best protect their AI related inventions will be examined from both a US and...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Bill Schmarzo, Tech Chair of "Big Data | Analytics" of upcoming CloudEXPO | DXWorldEXPO New York (November 12-13, 2018, New York City) today announced the outline and schedule of the track. "The track has been designed in experience/degree order," said Schmarzo. "So, that folks who attend the entire track can leave the conference with some of the skills necessary to get their work done when they get back to their offices. It actually ties back to some work that I'm doing at the University of San...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogge...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...