Welcome!

Linux Containers Authors: Zakia Bouachraoui, Liz McMillan, Yeshim Deniz, Elizabeth White, Pat Romanski

Related Topics: @DevOpsSummit, Linux Containers, Containers Expo Blog

@DevOpsSummit: Blog Feed Post

The IT Black Hole | @DevOpsSummit #Agile #DevOps #ContinuousDelivery

Why is planning and measuring for IT operations so difficult?

The IT Black Hole
By George Kucera

A decade ago I worked on solutions for the office of the CIO, including IT Portfolio Management and IT Financial Management. When it came to forecasting and performing cost allocation, the problem child was always IT operations. I had heard, "operations is a black hole" or that something was, "opaque to us" dozens of times. In the business proposals at major banks, they would use heuristics to staff and budget for applications in operations. This problem still exists, in spite of the improvements of DevOps and agile methodologies.

Why is planning and measuring for IT operations so difficult?
There are several reasons why planning and measuring for IT operations is so difficult, including the human bias circumstance Frederic Bastiat cogently described as, "that which is seen and that which is not seen." His point was economic, as is mine here. Humans tend to overestimate the visible functionality of a cool new feature and under appreciate the "unseen" robustness, or lack thereof, and other operational factors impacting the ultimate cost of the feature. Yet, IT operations is very complex. The people of IT deal with a lot of uncertainty, always changing conditions, and are provided too much, mostly non-actionable, information.

At PagerDuty, we are helping organizations with IT operations and avoid the operations blackhole.

How are we going about this?
We continually ask ourselves what can we do to make the lives easier for on-call engineers, incident commanders and ops managers. How can we make it easier for developers and operations engineers to prevent and resolve incidents? We continuously ponder innovative questions like this from three primary perspectives: people, data, and tools.

People
By people, we don't necessarily mean being easy to employ or offering amazing overall user experience - though we certainly do value those things and our offering reflects this. By people, we look at how to optimize the engagement of people in the prevention and resolution processes. This means recruiting the right people at the right time within the right context. No alert fatigue! No 30-minute team assembly! No dropped issues! ITOps people work hard, let's engage them when we need to.

Data
By data, we look at how to leverage the massive amount of data related to the event streams, alerts and incidents to improve the information quality for ITOps practitioners. Whether you are triaging an alert or working to resolve an incident, it is beneficial to have your solution present all the information that could be relevant to classify and resolve incidents as quickly as possible.

Tools
By tools, we focus on making sure that leveraging PagerDuty should be seamless and empowering. Seamless means you can easily employ PagerDuty within the context of your existing monitoring, collaboration and IT process automation tools. With 150+ native integrations and our API that enables you to create your own custom integrations, extending PagerDuty to suit the needs of your environment is easier than ever.

These three perspectives are core to our thinking. We work on both what is seen in our product and the unseen resiliency we continually work to maintain.

The post The IT Black Hole appeared first on PagerDuty.

Read the original blog entry...

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

IoT & Smart Cities Stories
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
CloudEXPO | DevOpsSUMMIT | DXWorldEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by ...
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed...
Cell networks have the advantage of long-range communications, reaching an estimated 90% of the world. But cell networks such as 2G, 3G and LTE consume lots of power and were designed for connecting people. They are not optimized for low- or battery-powered devices or for IoT applications with infrequently transmitted data. Cell IoT modules that support narrow-band IoT and 4G cell networks will enable cell connectivity, device management, and app enablement for low-power wide-area network IoT. B...
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully ...
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...