|By Tony Kirman||
|July 27, 2004 12:00 AM EDT||
The IT Professional's Industry Almanac by Eathen Anderson takes no prisoners. A 10-year veteran of the IT industry, Anderson has written an honest and critical commentary from the trenches. His audience: the fearful and unemployed IT workers. His main preoccupation: the dysfunctional interface between technology and business. Neither is spared, but his analysis leads him to an unexpected conclusion.
First he explains why IT pays so well - because it's boring, and Americans have "itty-bitty" attention spans while needing everything now. Technology, even as it develops rapidly, requires patience to understand and use correctly. Anderson suggests that the dot-com boom/bust of the late '90s led directly to the outsourcing fad favored by corporations today. Somehow we IT folks overpriced ourselves and are now paying with fear and redundancy. This is fair enough, and many fortunes were made during the boom, but I remember it was business that started the gold rush and the biz dev guys were the first to get fired.
Now, it's true that programming and support services are going overseas - nominally because it is cheaper, but really because corporate executives do not have to interact with foreign geeks or worry about five years down the line. Anderson is particularly scathing about the poor treatment of the help desk, which is most concerned with human management of technology. The problem with American business is that it is more interested in making money than saving it - homework for the first chapter will bring a smile to most IT faces.
It's not just business philosophy, but marketing and the media that overhype products. Anderson claims that 50% of software and hardware products do not work to the manufacturer's specifications. He has much experience with Microsoft OS's; if you buy a new PC loaded with Windows 2000 it will need 27 critical updates and service packs.
There's a brief commentary about boot camps and certification. Anderson explains why MCSAs are more popular than MCSEs (Microsoft Certified Systems Administrator and Engineer, respectively). He also mentions both the Red Hat Certified Engineer (RHCE) and Linux+ certifications, but I suspect without knowing much about them, and there is the dire warning, repeated several times throughout the book, that Unix is cryptic. The chapter "Hackers, Viruses and Security" is weak - the bottom line is that the hackers (or should that be crackers?) have better tools - most of the top five hacker tools seem to specialize in Windows OS's, which figures, I suppose. But the idea of a global Internet cop shop is just silly; the U.S. Government seems to be doing a sterling job making e-commerce safe for the rest of us.
Enter Our Hero - the network admin, a role that bridges the gaps between software and hardware, end users and geeks, and ultimately business and tech. It should come as no surprise that this is the author's speciality, and Chapter 4 - "The Strategy Chapter" - is an illuminating and detailed case study of the trials and tribulations of one such person.
In the final chapter Anderson features some survival cases, one of which depicts the rather enigmatic fate of a certain network admin. There is a novel in here somewhere. The book is self-described as "a computer novel with a serious attitude," but it really is what its title suggests, an almanac full of lists and laws, useful tables, and sage advice. I hope it gets upated annually.
The lists get better as the book progresses. My favorites are the six end-user personalities (Grinch, Flower Child, Engineer, Annoyer, Savvy Annoyer, Uber Talker) and "A List of Common Childhood Values That Should Be Rethought Before Entering a Corporate Environment." The laws vary from the obvious - The Law of Finality, whereby an expensive solution/product is bought and has to be used, however horrible - to the esoteric, such as Eathen's Equation, actually several equations and a spreadsheet based more on experience than theory and all the better for that.
Anderson expounds at length on his preferred management method, a combination of R&D and ROI analyses. The R&D aspect is particularly important in such a rapidly changing environment as tech: one must avoid "redundant and frivolous tech reading, seminar hopping, or exuberant gadget play" and be able to calculate both the necessity and severity of need for new tech. The example he uses is the installation of a Lindows environment in a 35-person company. This has to be a reaction to years of frustration with the Microsoft OS's - ME and XP both make it into his Top 10 Over-Hyped Technological Inventions of the Nineties list, while Red Hat Linux (no version) makes it into the Top 11 Technological Inventions of the Last Ten Years list (along with Windows NT 4.0 SP6A and Novell 5.0).
Anderson's not a true believer in Linux and open source. Perhaps he's just not tried installing, say, a recent Novell SUSE LINUX distribution, which detects peripherals better than XP and defaults to an eminently usable GUI. Having said that, it is important to separate his legitimate concerns from his Microsoft-marketing-will-prevail cyncism. In fact, his concerns seem to boil down to three:
- Unix is a rigid system that does not play well with proprietary software (try telling that to Pixar).
- It's not really a GUI so simple stuff takes longer and is not user friendly (first is not true - Command Line Rool! - and the second is, well, not true either).
- The open source OS is not immune from viruses, which is true, but as a Perl hacker once said, a closed door is preferable to a locked one.
In the final chapter, "The National IT Dilemma," Anderson details corporate wages from the front desk to the CEO. He is not so much against the pay differentials for different roles (when the company is making money) and in fact feels it necessary to deny he is a socialist (why are Americans so worried about this label?). However, he ends with a final theory - Passive Unionism - and two recommended URLs: www.techsunite.org and www.cwa-union.org. Anderson sees himself as a cop, an aggressive linebacker worried about national security and waste. But I think ultimately he'd like to be part of the Union.
Companies can harness IoT and predictive analytics to sustain business continuity; predict and manage site performance during emergencies; minimize expensive reactive maintenance; and forecast equipment and maintenance budgets and expenditures. Providing cost-effective, uninterrupted service is challenging, particularly for organizations with geographically dispersed operations.
May. 28, 2016 05:00 AM EDT Reads: 2,058
SYS-CON Events announced today TechTarget has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. TechTarget is the Web’s leading destination for serious technology buyers researching and making enterprise technology decisions. Its extensive global networ...
May. 28, 2016 05:00 AM EDT Reads: 3,185
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
May. 28, 2016 04:15 AM EDT Reads: 3,161
As cloud and storage projections continue to rise, the number of organizations moving to the cloud is escalating and it is clear cloud storage is here to stay. However, is it secure? Data is the lifeblood for government entities, countries, cloud service providers and enterprises alike and losing or exposing that data can have disastrous results. There are new concepts for data storage on the horizon that will deliver secure solutions for storing and moving sensitive data around the world. ...
May. 28, 2016 03:00 AM EDT Reads: 1,299
SYS-CON Events announced today Object Management Group® has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
May. 28, 2016 03:00 AM EDT Reads: 2,496
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device. For more information, please visit https://www.mangoapps.com/.
May. 28, 2016 02:30 AM EDT Reads: 778
The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.
May. 28, 2016 01:30 AM EDT Reads: 1,436
Designing IoT applications is complex, but deploying them in a scalable fashion is even more complex. A scalable, API first IaaS cloud is a good start, but in order to understand the various components specific to deploying IoT applications, one needs to understand the architecture of these applications and figure out how to scale these components independently. In his session at @ThingsExpo, Nara Rajagopalan is CEO of Accelerite, will discuss the fundamental architecture of IoT applications, ...
May. 28, 2016 01:00 AM EDT Reads: 1,245
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
May. 28, 2016 01:00 AM EDT Reads: 1,915
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
May. 28, 2016 12:30 AM EDT Reads: 2,008
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 18th International CloudExpo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
May. 28, 2016 12:15 AM EDT Reads: 2,414
In his session at 18th Cloud Expo, Bruce Swann, Senior Product Marketing Manager at Adobe, will discuss how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects). Bruce Swann has more than 15 years of experience working with digital marketing disciplines like web analytics, social med...
May. 28, 2016 12:00 AM EDT Reads: 1,323
SYS-CON Events announced today that EastBanc Technologies will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. EastBanc Technologies has been working at the frontier of technology since 1999. Today, the firm provides full-lifecycle software development delivering flexible technology solutions that seamlessly integrate with existing systems – whether on premise or cloud. EastBanc Technologies partners with p...
May. 27, 2016 11:30 PM EDT Reads: 2,303
SYS-CON Events announced today that BMC Software has been named "Siver Sponsor" of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mo...
May. 27, 2016 10:30 PM EDT Reads: 2,204
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable...
May. 27, 2016 07:45 PM EDT Reads: 2,875
Customer experience has become a competitive differentiator for companies, and it’s imperative that brands seamlessly connect the customer journey across all platforms. With the continued explosion of IoT, join us for a look at how to build a winning digital foundation in the connected era – today and in the future. In his session at @ThingsExpo, Chris Nguyen, Group Product Marketing Manager at Adobe, will discuss how to successfully leverage mobile, rapidly deploy content, capture real-time d...
May. 27, 2016 04:45 PM EDT Reads: 1,583
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
May. 27, 2016 03:30 PM EDT Reads: 1,144
SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from Web startups to global enterprises. SoftLayer's modular architecture, full-featured API, and sophisticated automation provide unparalleled performance and control. Its flexible unified platform seamlessly spans physical and virtual devices linked via a world...
May. 27, 2016 03:30 PM EDT Reads: 2,213
IoT generates lots of temporal data. But how do you unlock its value? How do you coordinate the diverse moving parts that must come together when developing your IoT product? What are the key challenges addressed by Data as a Service? How does cloud computing underlie and connect the notions of Digital and DevOps What is the impact of the API economy? What is the business imperative for Cognitive Computing? Get all these questions and hundreds more like them answered at the 18th Cloud Expo...
May. 27, 2016 12:00 PM EDT Reads: 2,236
What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps wit...
May. 27, 2016 08:45 AM EDT Reads: 1,156