The pressure to reduce the costs of operations and future development has become a fact of life for today's financial services institutions. To meet this challenge, one of the top 20 U.S. banks sought to break away from their historically turnkey, ‘black box' applications. They wanted to provide an open and integrated approach to IT that would give them more control over how they interacted with and enhanced their business applications. An internal group was formed to investigate and define how the bank should consider using Services Oriented Architecture (SOA) to modernize its infrastructure. Their paramount goal was to create a road map to tangible business value and ROI.

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